Hardware support executive

11 hours ago

Dhaka, Dhaka, Bangladesh Retail Solution Full time

Job Title:
Hardware Support Executive

Role Overview

You'll own frontline technical operations for our retail hardware ecosystem — POS terminals, barcode scanners, printers, network peripherals, and in-store digital devices. Your mission: ensure zero-downtime retail operations through precise troubleshooting, fast resolution, and proactive maintenance.

Key Responsibilities


• Diagnose, repair, and maintain retail hardware including POS systems, scanners, printers, cash drawers, tablets, routers, and in-store IoT devices.


• Perform on-site installation, configuration, testing, and calibration of hardware at client retail locations.


• Execute root-cause analysis for recurring technical failures; recommend structural fixes rather than patchwork solutions.


• Handle L1/L2 technical support tickets with SLA discipline - remote and on-site.


• Maintain accurate logs of repairs, replacements, and service activities.


• Coordinate with OEMs, vendors, and internal engineering teams for escalations or component-level fixes.


• Conduct preventive maintenance visits and routine health checks to minimize breakdowns.


• Train store staff on safe hardware usage, troubleshooting basics, and best practices.


• Ensure compliance with cybersecurity, safety, and data-handling standards during service activities.

Required Skills & Experience


• 2–5 years in hardware support, field service, or retail tech environments.


• Hands-on experience with POS systems, peripherals, networking basics (LAN/WAN), and device imaging.


• Basic understanding of Windows OS, Linux basics, or Android device management.


• Comfortable working in field environments with dynamic schedules.


• Solid communication skills for interfacing with store staff and internal teams.

Educational Qualification


• Diploma or Bachelor's degree in Electronics, Electrical Engineering, Computer Hardware, Information Technology, or related technical disciplines.

Deadline:
December 02, 2025

How to Apply:

  • Interested candidates can send their resume and cover letter to

    with the subject line: "Hardware Support Executive – [Your Name]".

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