Head of Quality

To lead and establish a unified quality assurance framework and robust management system across all factories, ensuring strict adherence to buyer requirements and global standards, while driving a culture of continuous improvement and best practices that optimize processes, reduce defects, and consistently deliver products that meet or exceed customer expectations.

Responsibilities

Key Accountabilities:

1. Develop and implement a unified group-wide QA framework and robust QMS to ensure consistent adherence to buyer requirements and global standards across all factories.
2. Establish, monitor, and report group quality KPIs, audit outcomes, and risk flags to provide the DMD with periodic (weekly/monthly/quarterly) decision-ready visibility and early interventions.
3. Analyze defects, trends, and root causes; recommend and track CAPA actions to reduce defects, rework, buyer claims, and shipment risks.
4. Standardize and align SOPs, inspection methods (e.g., AQL), and critical control points to drive uniform best practices and right-first-time quality.
5. Coach and govern Plant Quality Heads through reviews and capability plans to strengthen ownership, skills, and accountability for plant-level outcomes.
6. Lead and facilitate cross-factory continuous improvement (Lean/Six Sigma, Poka-Yoke, process audits) to optimize processes, uplift FTQ/RFT/FPY, and lower cost of poor quality.
7. Collaborate with KAM, Production, IE, and Supply Chain to build quality into order planning and execution, minimizing short shipments and airfreight.
8. Engage and escalate with buyers and key stakeholders on quality matters to resolve issues swiftly, capture VOC, and reinforce the Group's reputation.

Context & Environment of the Work:

Standard MH Group (SMHG) is a leading RMG manufacturer in Bangladesh, serving international buyers across Europe and the USA through
7 woven manufacturing plants and 2 washing plants
. The
Group Quality Head
, based at the Corporate Head Office in Mohakhali and reporting to the DMD, is responsible for establishing a unified quality assurance framework and robust management system across all factories. The role provides leadership and guidance to
Factory Quality Managers
while
collaborating closely with KAMs
to ensure quality standards are embedded in production and order execution. It involves developing and updating SOPs, monitoring quality performance, analyzing trends, and recommending corrective and preventive actions to prevent recurring defects. The position requires hands-on engagement with plant quality teams and coordination with production heads to drive continuous improvement and ensure compliance with global buyer requirements. Ultimately, the role ensures SMHG consistently delivers products that meet or exceed customer expectations, protecting the Group's reputation and competitiveness in the international market.

Qualifications

1)   Context & Environment of the Work:

Standard MH Group (SMHG) is a leading RMG manufacturer in Bangladesh, serving international buyers across Europe and the USA through
7 woven manufacturing plants and 2 washing plants
. The
Group Quality Head
, based at the Corporate Head Office in Mohakhali and reporting to the DMD, is responsible for establishing a unified quality assurance framework and robust management system across all factories. The role provides leadership and guidance to
Factory Quality Managers
while
collaborating closely with KAMs
to ensure quality standards are embedded in production and order execution. It involves developing and updating SOPs, monitoring quality performance, analyzing trends, and recommending corrective and preventive actions to prevent recurring defects. The position requires hands-on engagement with plant quality teams and coordination with production heads to drive continuous improvement and ensure compliance with global buyer requirements. Ultimately, the role ensures SMHG consistently delivers products that meet or exceed customer expectations, protecting the Group's reputation and competitiveness in the international market.

1)   Education & Experience:

·   A bachelor's degree in Textile Engineering/Garment Manufacturing Technology/ Industrial Engineering/ Chemistry or Chemical Engineering

·   Six Sigma certifications /ISO certification, particularly in ISO 9001 (Quality Management Systems)/ TQM certification will be beneficial & considered to be added qualifications.

· years of experience in garment manufacturing, including roles in production management, or quality control, and washing and finishing processes.

· 3-5 years' experience in senior management roles in Quality function as AGM/DGM Quality Assurance/Head of Quality in RMG industry.

Skills & Competencies:

·      Deep understanding of fabric types, garment construction, and finishing processes.

·      Quality Control & Assurance SOP development

·      SPC and other quality control techniques and ability to analyze quality data, identify trends, and make data-driven decisions.

·      Strong communication skills to interact with internal teams, and customers.