Asst. Manager Concierge

2 days ago

Dhaka, Dhaka, Bangladesh IHG Hotels & Resorts Full time ৳900,000 - ৳1,200,000 per year

Key Responsibilities Guest Experience & Service Excellence
Lead the Concierge and Transportation teams to deliver world-class service consistent with IHG's "True Hospitality" philosophy.

Manage guest inquiries, special requests, and VIP arrivals/departures efficiently and courteously.

Coordinate personalized services including city tours, limousine transfers, restaurant bookings, and travel arrangements.

Anticipate guest needs and proactively provide solutions to enhance satisfaction and loyalty.

Ensure consistent communication with Front Desk, Housekeeping, and Security for smooth guest movement and luggage handling.

Operational Management
Oversee daily operations of Concierge Desk, Bell Desk, and Transportation services.

Ensure proper scheduling and deployment of staff and vehicles based on business volume.

Maintain accurate records of vehicle usage, fuel consumption, maintenance, and driver logbooks.

Coordinate airport pick-up/drop-off services and manage all hotel vehicle movements.

Monitor the condition, cleanliness, and readiness of all hotel vehicles at all times.

Team Leadership & Training
Supervise, train, and motivate team members to deliver courteous and efficient service.

Conduct regular briefings, grooming checks, and performance evaluations.

Identify training needs and support development programs to build skills and knowledge within the team.

Foster a positive, guest-focused culture and promote teamwork across departments.

Administration & Compliance
Maintain updated SOPs for Concierge and Transportation services.

Ensure compliance with all local transport regulations and hotel safety policies.

Manage departmental budgets, cost control, and revenue opportunities such as limousine service upselling.

Monitor and report on guest feedback, operational performance, and service recovery cases.

Coordination & Communication
Liaise with travel agents, airlines, and local service providers for seamless guest experiences.

Work closely with Sales & Marketing for VIP and group movements.

Collaborate with Security on access control, parking management, and safety protocols.

Required Qualifications & Experience
Bachelor's Degree or Diploma in Hospitality Management or related field.

Minimum 3–5 years of relevant experience in a 5-star international hotel, including at least 1 year in a supervisory or assistant managerial role in Concierge or Transportation.

Strong knowledge of local attractions, travel routes, and Dhaka city geography.

Excellent communication skills in English and Bengali; additional languages are a plus.

Proficiency in MS Office and hotel PMS systems (Opera preferred).

Valid driver's license and sound knowledge of vehicle operations and maintenance.

Key Competencies
Guest-centric mindset with strong problem-solving skills.

Leadership and team-building capability.

High attention to detail and organizational skills.

Ability to handle pressure and manage multiple priorities.

Professional appearance and demeanor reflecting IHG brand standards.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Assistant Front Office Manager

    2 weeks ago

    Dhaka, Dhaka, Bangladesh IHG Hotels & Resorts Full time ৳90,000 - ৳120,000 per year

    Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Asst. Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.A little taste of your day-to-day:Every day is different, but you'll mostly...

  • Deputy Manager/Asst. Manager

    2 weeks ago

    Dhaka, Dhaka, Bangladesh International Office Machines Limited Full time ৳120,000 - ৳240,000 per year

    Company DescriptionInternational Office Machines Ltd. (IOM Ltd.)is a leading provider of office automation solutions in Bangladesh, offering a wide range of products and services, including copiers, IT solutions, and managed print services (MDS). With a strong commitment to innovation, customer satisfaction, and operational excellence, IOM Ltd. continues to...

  • Assistant Manager

    20 hours ago

    Dhaka, Dhaka, Bangladesh Amber IT Ltd Full time ৳300,000 - ৳600,000 per year

    Asst. Manager in Corporate Sales and MarketingRequired minimum 3 years job experience in relevant industry. Age: not more than 40 years, Salary: Negotiable, Full time job.

  • Sr. Executive, Business Development/ Asst. Manager

    2 days ago

    Dhaka, Dhaka, Bangladesh BluBird Interactive Ltd. Full time ৳400,000 - ৳600,000 per year

    Company Overview:BluBird Interactive Ltd. specializes in custom web application development since 2013.providing e-commerce solutions, cloud email solutions, and SaaS product services forboth local and international markets.About the RoleThis isn't just a sales role; it's a mission to become a core engine of our growth. We arelooking for a results-driven...

  • Asst. Manager- Maintenance

    1 week ago

    Dhaka, Dhaka, Bangladesh Bdjobs Full time ৳900,000 - ৳1,200,000 per year

    Ananta Companiesis looking forAsst. Manager- Maintenance (Sewing Machine)Job Description / ResponsibilityOversee the maintenance, troubleshooting, and repair of all types of sewing machines to ensure smooth production and uninterrupted operations.Maintain detailed records of machine service, repair history, and preventive maintenance schedules.Stay updated...

  • Team Leader: Asst. Manager

    1 week ago

    Dhaka, Dhaka, Bangladesh Bdjobs Full time ৳1,200,000 - ৳3,600,000 per year

    Reputed Real Estate Companyis looking forTeam Leader: Asst. Manager / Manager (Sales & Marketing)Job ContextThis candidate should have at least 04 to 08 years of proven experience in real estate marketing sector, obtaining leads for the sales team to pursue and constantly find ways to result and integrate said innovations into the company.Job...

  • Manager/Asst. Manager

    1 week ago

    Dhaka, Dhaka, Bangladesh Bdjobs Full time ৳900,000 - ৳1,200,000 per year

    Khana's (Pvt) Ltdis looking forManager/Asst. Manager - Digital MarketingJob Description / ResponsibilityDevelop Digital Marketing StrategyCreate and implement comprehensive digital marketing strategies aligned with overall business goals and brand positioning.Manage Online CampaignsPlan, execute, and monitor paid campaigns on Google Ads, Meta, LinkedIn,...

  • Sr. Executive/Asst. Manager

    7 days ago

    Dhaka, Dhaka, Bangladesh Bdjobs Full time ৳900,000 - ৳1,200,000 per year

    ANWER KHAN MODERN MEDICAL COLLEGE HOSPITAL, ANWER KHAN MODERN GROUPis looking forSr. Executive/Asst. Manager (Marketing-Cardiac Hospital)Job Description / ResponsibilityMaintain effective relationships with cardiologists, general physicians, and referral doctors.Handle patient feedback and ensure high satisfaction with cardiac hospital services.Identify new...

  • Asst. Manager

    2 days ago

    Dhaka, Dhaka, Bangladesh Foring Homes Full time ৳250,000 - ৳350,000 per year

    Foring Homes Ltd. is a rapidly growing real estate company dedicated to offering premium housing and land investment opportunities in Dhaka and its surrounding areas. We are looking for a motivated and dynamic Assistant. Managers & Sr. Executives (Sales & Marketing) who are passionate about sales, capable of leading a team, and willing to work actively in...

  • Asst. Manager-Technical

    2 weeks ago

    Dhaka, Dhaka, Bangladesh a24250d3-7a47-4bec-8bd8-e5bd4e5432b1 Full time ৳1,200,000 - ৳3,600,000 per year

    Company DescriptionTranscom Limited, established in 1885, is one of the largest and most diversified business conglomerates in Bangladesh. With operations in 29 countries, Transcom has a strong presence in industries such as high-tech pharmaceutical manufacturing, consumer goods, electronics, and media. The group is recognized for its commitment to ethical...