Jr. Technical Support Engineer

We're Hiring 2 Junior Technical Support Engineers (WordPress)

We are looking for a few motivated and tech-sav
vy Jr. Technical Support Engineers (WordPress)
to join our dynamic tea
m, ShapedPlugin, L
LC ). This role is perfect for someone passionate about WordPress, eager to learn, and looking to kickstart their career in technical support. You will work closely with our support and development teams to ensure our users have a seamless experience with our WordPress and WooCommerce plugins
.

RESPONSIBILITIES:

• Respond to customer queries via HelpScout, live chat, and support forums.
• Troubleshoot and resolve technical issues related to our WordPress plugins.
• Provide guidance to users on plugin installation, configuration, and usage.
• Collaborate with the development team to report bugs and suggest improvements.
• Learn and understand our plugins in-depth, including their features and functionalities.
• Assist in testing new plugin features and updates.

JOB REQUIREMENTS:

• Strong understanding of WordPress and its core functionalities.
• Excellent problem-solving and written communication skills with a customer-first mindset.
• Good knowledge of HTM
  L, CSS(Advanced)
  , JS (intermediate), and PHP (Basic).
• Ability to clearly and concisely explain technical concepts to non-technical users.
• A passion for helping our customers, free plugin users, and providing excellent customer service.

JOINING BENEFITS:

• Gain hands-on experience from senior support engineers.
• A friendly and supportive team environment.

EDUCATIONAL QUALIFICATIONS:

Your academic background and grades don't matter to us. What matters is that you possess the necessary skills, intelligence, passion, and work ethic to succeed in your role. So, if you're ready to work hard and have fun while doing it, we're ready for you

JOB TYPE:

• Full Time

WORKING DAYS:

• Weekly, 5 days. Monday to Friday. 09 AM to 06 PM
  .

SALARY:

• Salary range:
  BDT 20,000–30,000
  (depending on skill & knowledge).

JOB LOCATION:

• Brahmanbaria (Swiss City, Kawtoli).
• This position does not offer remote work options; it is an on-site job.

BENEFITS YOU'LL GET:

• Due time salary.
• Two festival bonuses
  (per equal to the monthly salary).
• Gratuity fund.
• Subsidized food.
• Leave encashment.
• Performance bonus and occasional surprise gifts.
• Tea, coffee, snacks, & seasonal fruits.
• Facilities for both indoor (Table Tennis) and outdoor sports.
• Work with a vibrant team and amazing world-class products.
• It is a friendly environment.
• Fun, relaxed, and healthy working environment with a sports zone.
• Training and learning kit to improve skills.
• Annual pleasure tour.
• Lots of leave & holidays.
• Knowledge sharing session.
• Weekly 5 working days and hours (09:00 am-06:00 pm), including a 1-hour lunch break (jamaat salat).
• Other benefits as per company policy.
• Helping to manage your residence near the office in Brahmanbaria.

WHO WE ARE:

ShapedPlugin is a Limited Liability Company (LLC).
We are a vibrant team of professional designers, developers, software architects, and researchers who aim to craft and develop global-scale WordPress products and acquire millions of users worldwide.
Over 350,000
happy people, businesses, and organizations (including
Intel, AIS - Australian Science Innovations, NASA, ITU - United Nations agency for ICT, University of Oxford, Cambridge University, MIT, Stanford University, Siemens Energy, Nipro...)
are actively using our products in more than
180+ countries.

ShapedPlugin LLC,
a principal brand of Techearty, is currently building WordPress plugins that are available publicly for download. Here are our industry-leading, versatile WordPress plugins:
WooGallery, Real Testimonials, Location Weather, WP Team, WP Carousel, Easy Accordion, Smart Post, WooCategory, and more.

• Our marketplace:
• profile:

SOUND LIKE A GOOD FIT?

If you're passionate about WordPress, eager to solve problems, and thrive in a collaborative environment, we'd love to hear from you Please send your resume, a brief cover letter, and links to any relevant work.

HIRING PROCESS:

• Apply on LinkedIn
• A couple of quick emails and a voice call with HR
• Test assignment (if required)
• Interview with the Technical Team at our office (provide transportation & lunch allowance)
• A formal job offer.

For any query:
[].