Installers Technical support

Job Responsibility

• Manage installerss and provide the training as per requirements
• Respond to installers inquiries in a timely and professional manner
• Identify, diagnose, and resolve technical issues
• Provide technical support to installerss via phone, email, or chat
• Record and document installers issues and resolutions via excel sheets
• Collaborate with other teams to resolve complex installers issues
• Ensure installers satisfaction by providing exceptional service and support
• Stay up-to-date with product and technical knowledge to provide accurate information to installerss
• Continuously improve knowledge and skills through training and development opportunities
• Conduct Training sessions for installerss in different cities
• Conduct Product Demonstrations for installerss in office work area, In shops and in seminars

Qualifications

• Bachelor's degree in Computer Science or related field (or equivalent work experience). Fresh graduates is avaliable.
• Excellent communication skills (verbal and written)
• Strong problem-solving skills and ability to troubleshoot technical issues
• Experience with Windows operating systems
• Experience with Microsoft Office Suite and other common software applications
• Familiarity with networking and internet technologies
• Ability to work independently and as part of a team
• installers-focused mindset and a desire to provide exceptional service

What We Offer

• A competitive and attractive salary package for the right candidate.
• A solid career growth plan.
• Part of a global team.
• All sorts of perfect welfare system
• Simple and just corporate culture