Installers Technical support

2 weeks ago

Khulna, Khulna, Bangladesh Hikvision Bangladesh Full time $104,000 - $130,878 per year

Job Responsibility

  • Manage installerss and provide the training as per requirements
  • Respond to installers inquiries in a timely and professional manner
  • Identify, diagnose, and resolve technical issues
  • Provide technical support to installerss via phone, email, or chat
  • Record and document installers issues and resolutions via excel sheets
  • Collaborate with other teams to resolve complex installers issues
  • Ensure installers satisfaction by providing exceptional service and support
  • Stay up-to-date with product and technical knowledge to provide accurate information to installerss
  • Continuously improve knowledge and skills through training and development opportunities
  • Conduct Training sessions for installerss in different cities
  • Conduct Product Demonstrations for installerss in office work area, In shops and in seminars

Qualifications

  • Bachelor's degree in Computer Science or related field (or equivalent work experience). Fresh graduates is avaliable.
  • Excellent communication skills (verbal and written)
  • Strong problem-solving skills and ability to troubleshoot technical issues
  • Experience with Windows operating systems
  • Experience with Microsoft Office Suite and other common software applications
  • Familiarity with networking and internet technologies
  • Ability to work independently and as part of a team
  • installers-focused mindset and a desire to provide exceptional service

What We Offer

  • A competitive and attractive salary package for the right candidate.
  • A solid career growth plan.
  • Part of a global team.
  • All sorts of perfect welfare system
  • Simple and just corporate culture

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