Call Center Executive

1 day ago


Dhaka, Dhaka, Bangladesh Bdjobs Full time

Tech Point BPO
is looking for
Call Center Executive (International)

Job Description / Responsibility

Time:

  • 10:00PM- 07:00AM
  • 07:00AM- 01:00PM

Job Context

  • International Call Center, Customer Service
  • Night shift & Day Shift

Job Responsibilities:

  • Manage large amounts of inbound calls in a timely manner
  • No sales target.
  • Follow communication "scripts" when handling different topics
  • Handle customer inquiries over the phone
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Follow up customer calls where necessary
  • document all call information according to standard operating procedures

Educational Requirements

  • Skills Required: Fluent in English Speaking

Job Location

Dhaka (Mohammadpur)



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