RMA Service Engineer

2 days ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

Global Brand PLC
is looking for
RMA Service Engineer

Job Description / Responsibility

  • Able to Troubleshoot & Installation of Computer Hardware & software related product like Brand PC, CLONE PC, Notebook, printer, Projector, Motherboard, UPS, Scanner Security and surveillance product, Computer accessories.
  • To ensure customer support both indoor & outdoor within lowest possible time.
  • To attain all telephone calls, give online support. Handover the Defected spare parts to the International/Local RMA Claim Section & follow up for the replacement.
  • Arrange/Purchase Spare parts for service department.
  • Maintain Service Register To provide report (Daily, Weekly & Monthly) To RMA Manager.
  • Update & store all service documents / file I manual / installation software / user guide & others if necessary.
  • Keep knowledge of all new models of products & ensure spares in advance.
  • Protect service center from product missing & mishandling of office equipment.
  • Good co-operation with other colleagues to ensure maximum output.
  • Everyday contact with RMA Manager. Have knowledge on MS office Application, Mail Corresponding.

Educational Requirements

  • Diploma in Computer
  • Bachelor of Science (BSc) in Computer Science Engineering
  • Bachelor of Science (BSc) in Electrical & Electronic Engineering
  • Skills Required: Switches/ Routers, Telecommunication Products & Services, Networking, Computer Hardware Troubleshooting, Desktop support, Computer Hardware Assembling, Printer servicing, Good Ms office and Emailing skill, Willing to Travel

Experience Requirements

  • 2 to 3 year(s)
  • The applicants should have experience in the following area(s):
  • Computer Engineering

Job Location

Dhaka, Rangpur, Chattogram (Chattogram Sadar), Sylhet (Sylhet Sadar)

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