Operations Team Lead

2 days ago

Dhaka, Dhaka, Bangladesh BLS International Full time ৳1,200,000 - ৳2,400,000 per year

About The role "

We are urgently hiring for Team Lead - VISA Application Center

Job Location - Dhaka, Bangladesh

Experience Range : 3 - 6 years

Interested candidates can share CVs to

Job Description

  • Undertake overall responsibility of entire team
  • First point of contact for any escalation and requirements of the applicants physically inside the Visa Application Centre.
  • Handling and assisting in the Submission Counters, Back End Processes and Applicant Handling on floor. Floor Management as and when required to ensure the queue numbers are properly handled.
  • Ensure highest quality of customer service is being provided face to face, on calls with Applicants & partners.
  • Direct responsibility for team's profitability and achieving targets (EBIT) set by the Country
  • Delegation of work and handling of Centre generic emails with prompt replies within the turnaround time specified.
  • Ensuring the Team is mentored & works towards adherence to all the policies and other employee engagement activities.
  • Weekly Team Briefings and Quality parameters needs to be monitored and recorded.
  • Ensure that the team is aligned & contributes towards the achievement of parameters enlisted in The Team Objective Tracker
  • Responsible for implementation of process enhancements to improve the quality & efficiency of the team
  • Facilitate & encourage the team to share Innovative Ideas and encourages sharing of Best Practices
  • Prepare Daily Reports of the Centre and validate it with the approvals from the country manager before the closing of office and end of the day settlement.
  • Ensure that the entire process is completed for the day from the staffs, within the mandated Turn Around Time within the specified period of shifts.
  • Work closely with Country Manager for the requirements of any admin related tasks such as Purchase of any requirements, coordination with the suppliers, inside the Visa Application Centre.

Required Experience & Qualifications

  • Required 2 years of experience in Visa or Travel Industry.
  • Good communication skills in English - intermediate level & Thai
  • Minimum Education: Associates Degree or Bachelors
  • Hands on experience in updating/creating reports in travel industry

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