Customers Relationship Officer

2 weeks ago

Uttara Export Processing Zone, Rangpur Division, Bangladesh VITTORIO LUSSO LIMITED Full time ৳600,000 - ৳1,200,000 per year

Requirements

Education
  • Bachelor/Honors
Experience
  • 2 to 5 years
  • The applicants should have experience in the following business area(s):
    Call Center, E-commerce
  • Freshers are also encouraged to apply.
Additional Requirements
  • Age 23 to 35 years
Responsibilities & Context
  • Customer Support: Respond to customer inquiries via phone, email, social media, and live chat promptly and professionally.
  • Order Management: Assist customers with placing orders, tracking shipments, returns, and exchanges.
  • Complaint Resolution: Handle complaints calmly, find quick solutions, and ensure customer satisfaction.
  • Product Information: Provide accurate information about products, availability, pricing, and offers.
  • CRM Software Handling: Maintain customer records and interactions using CRM tools or order management systems.
  • Follow-Up: Follow up with customers post-purchase to ensure satisfaction and encourage reviews or feedback.
  • Relationship Building: Develop long-term relationships with loyal customers and respond to their specific needs.
  • Sales Support: Upsell and cross-sell products to increase average order value.
  • Customer Insights: Collect feedback and share customer concerns with marketing and product teams.
  • Performance Reporting: Maintain daily/weekly reports on customer service issues, resolved cases, and customer satisfaction metrics.
Compensation & Other Benefits
  • Performance bonus
  • Salary Review: Yearly
  • Festival Bonus: 2
Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (Uttara Sector 6)

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