Executive - Customer Service (Leather & Footwear)

1 week ago

Dhaka, Dhaka, Bangladesh TÜV SÜD Full time

At TÜV SÜD we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD.

  • Responsible to maintain Quality Management System related records.
  • Responsible for registration of samples in LMS/TLIMS.
  • Confirming the registration of samples after review of request, tenders & contracts.
  • Monitoring new customers' data are included in LMS/TLIMS within the period of registration.
  • Communication with Senior/Supervisor for additional query regarding sample quantity/applicable test.
  • Sending the acknowledgement to the clients & act on their feedback.
  • Maintaining confidentiality and integrity of the laboratory
  • Monitoring TAT and reporting to Lab Managers.
  • Follow-up of dispatch activities for test reports, invoice.
  • Obtaining Customer feedback.
  • Updating Lab Managers on complaints
  • Ensuring the implementation of Corrective Actions.
  • Checking Sub-contracting of samples with supervisor and register those accordingly.
  • Sending request for new customer code to Accounts section.
  • Follow up of pending payments from customers in conjunction with accounts.
  • Implementing the technology process (barcode etc.) and using the data
  • Implementing the projects of continual improvement projects

Job Requirements

  • Bachelor's degree in Leather & Footwear Engineering or a relevant discipline
  • Strong communication and organizational skills
  • Freshers are encouraged to apply

At TÜV SÜD, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives.

We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds. We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity. As such, our employees are expected to behave at all times in a manner consistent with TÜV SÜD Code of Ethics and Company values.

We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of TÜV SÜD. Click here to find out more about Diversity at TÜV SÜD.

Work Area: Others

Country/Region: Bangladesh

Job Location: Dhaka District

Working Model : Onsite

Employment Type: Full time / regular

Company: TUV SUD Bangladesh

Org Unit Code: PSSO

Requisition ID: 3231

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