Senior Support Engineer
24 hours ago
Company Description
Access Telecom (BD) Ltd., established in 1997, is a leading technology service provider in Bangladesh. With a focus on innovation, the company delivers a range of services, including Internet and Data Services, Enterprise Cloud Solutions, ERP Services, System Analysis & Integration, and Online Tutor Education Services. AccessTEL is a certified Google Partner for Google Workspace and collaborates with global leaders for scalable cloud resources. Headquartered in Dhaka, Bangladesh, the organization supports consumers, businesses, and government entities nationwide with secure and reliable technology solutions tailored to meet diverse needs.
Role Description
This is a full-time on-site role located in Dhaka, Bangladesh. The Senior Support Engineer will handle technical and customer support tasks, provide troubleshooting for client issues, and maintain operating system functionality. Responsibilities also include delivering excellent customer service, ensuring efficient resolutions for clients, and proactively addressing technical challenges. Collaboration with internal teams and maintaining technical documentation will also be key aspects of the role.
Qualifications
- Strong Troubleshooting and Technical Support skills
- Experience in Customer Support and Customer Service
- Proficiency with Operating Systems
- Excellent problem-solving and analytical abilities
- Strong communication and interpersonal skills to provide effective customer interactions
- Ability to work in a fast-paced, on-site environment in Dhaka, Bangladesh
- Prior experience in a similar role or in the technology service industry is preferred
- Relevant technical certifications are a plus
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