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Strategic Account Manager

2 weeks ago

Dhaka, Dhaka, Bangladesh Delivery Hero Full time
Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

1. Vendor Relationship & Account Management

  • Serve as the primary point of contact for a portfolio of  strategic vendors, ensuring strong and sustainable partnerships.
  • Conduct regular business reviews with vendors to align on performance targets, promotional strategies, and operational improvements.
  • Negotiate commercial terms, promotional funding, and partnership agreements in line with company objectives.

2. Performance Analysis & Growth Strategy.

  • Monitor vendor KPIs including orders, GMV, session data, conversion rates, and voucher redemption.
  • Identify performance gaps and develop action plans to achieve monthly and quarterly targets.
  • Track and model the impact of CPC (Cost Per Click) expenditure on incremental orders and optimize budget allocation across vendors.
  • Lead data-driven initiatives to boost visibility, customer engagement, and order volumes.

3. Promotion & Campaign Management

  • Plan and execute vendor-specific promotions, including voucher campaigns, deal placements, and banner visibility.
  • Measure promotional ROI and adjust strategies for maximum impact.
  • Collaborate with Marketing and Category Management teams to optimize campaign performance.

4. Operational Excellence

  • Coordinate with Vendor Operations to resolve operational bottlenecks (menu updates, pricing errors, stock issues, SLA breaches).
  • Ensure high vendor compliance with foodpanda quality standards, delivery times, and customer satisfaction benchmarks.
  • Leverage dashboards, SQL queries, and reporting tools to automate performance tracking.

5. Vertical-Wide Initiatives

  • Contribute to the SKNC vertical's overall growth strategy by providing market insights and competitor analysis.
  • Support data migration from manual Google Sheets tracking to SQL-based dashboards for real-time performance monitoring.
  • Assist in forecasting, budget planning, and quarterly business reviews for the vertical.
Qualifications
  • Bachelor's degree in Business Administration, Marketing, Economics, or a related field.
  • 2–4 years of experience in account management, business development, or category management (e-commerce/food delivery experience preferred).
  • Strong analytical skills with proficiency in Excel, SQL, and business intelligence tools (e.g., Looker Studio, Power BI).
  • Excellent negotiation, relationship-building, and stakeholder management skills.
  • Ability to manage multiple accounts and priorities in a fast-paced environment.
  • Fluent in English and Bangla; exceptional verbal and written communication skills.
Additional Information
  • Experience of 2 to 4 year(s) in relevant field
  • The applicants should have experience in the following area(s):
  • Key Account, Relationship Management, Corporate Sales, Marketing, Telemarketing
  • Creative problem-solving, effective communication and strong interpersonal skills
  • Enjoy working in a vibrant and fast-paced environment
  • Ability to communicate and manage effectively at all levels.