Centre Manager, Priority

Job Summary

• To position the branch as an effective retail sales and service outlet by providing superior client service for increasing the client base and achieving the branch asset & liability targets for Premium Clients segment.
• Assist the Branch Manager/ Branch Operations and Service Manager to ensure that all the Group & Local Regulatory guidelines are adhered to during branch operations.

Following key responsibilities are to be carried out for the branch:
Financial/Sales

• To achieve targets in terms of building assets and liabilities set forth in Job Objective
• To capitalize on cross-sell opportunities
• To communicate with customers and potential customers for sales opportunities.
• To help and organize sales promotions (presentations, seminars, exhibitions etc) in co
• ordination with other BM & sale channels.

Service Quality

• To provide high quality service to all segments' clients
• To achieve set targets in terms of service standards for customer transactions

Human Resources

• Have open channels of communication & maintain high levels of motivation among staff.
• Organize training for staff based on training gaps & handle career planning & professional performance management.

Operational Risk/Administration

• Create and maintain a compliance culture through maintenance of the Operational Risk Framework (ORF) in the branch.
• Coordinate and assist regulatory and other audits
• Timely submission of accurate compliance and risk reports
• Surprise checking of Maintenance operations and subsequent destruction of security items e.g. undelivered card, Cheque Books etc.
• Maintenance and subsequent destruction of security items e.g. undelivered credit card, retained credit card etc.
• Request for authorization for card cheque processing
• To be responsible for the branch security management and coordinating with Administration as and when required.
• To meet transaction processing standards, ensure good cash management and overall branch operations and other services provided from branch
• Ensure strict compliance on the process & policy of Group guidance & Local Regulatory, such as Anti
• Money Laundering, Sanction, Customer Due Diligence, Code of Conduct etc
• To ensure that branch maintain all the records that are auditable for good audit rating.
• To ensure locker and student file service is provided as per approved process.
• To ensure compliance with Group & local directives for preventing Money Laundering
• To ensure the awareness of business continuity plan among the department and perform the role of DCC for the assigned department coordinating with Country Business Continuity Manager.
• To act as BAMLCO and liaise with CAMLCO and Legal Advisor for MLP related issue, such as perform half yearly AML Self-Assessment, AML quarterly meeting and other activities as mentioned in BFIU circular 19. Suspicious Activity Reporting etc.
• Ensure correct regulatory reporting, as applicable.
• To act as a one of Bangladesh Bank signatory based on Power of attorney empowered by CEO-Bangladesh.
• Oversee and Approve Cash activities as detailed in DOA & Teller Transaction Policy.

Health & Safety

• To be responsible for managing and reporting the health and safety issues within the branch and coordinating with Country Health & Safety Manger.
• To ensure that branch staffs are adequately trained and supervised on H&S issues.
• To ensure that employees are free to raise H&S issues and that these issues are addressed accordingly.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

• Head – Client Relationships
• Product Heads and Segment Heads
• Support Unit Departments
• Other BMs, RMs & BOSMs
• Account Services
• Loan Operations
• Assurance Manager
• Compliance, Legal and FCC
• Credit
• Securities Bonds Dept.
• Client Experience
• Existing and Prospective Clients

Other Responsibilities

• Embed Here for good and Group's brand and values in ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Skills And Experience

• Ms Office

Qualifications

• Minimum Bachelor's degree.
• Minimum 5-7 years of banking experience in relevant field.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.