Partner Support Agent

About Ding

Ding is the world's leading universal top-up service. Founded in 2006, born from seeing something that wasn't there. More than 80% of the world's 5 billion mobile phones are now prepaid – and growing. We believe mobile phones can change lives and we want to improve people's lives by helping those with less gain access to more.

Ding is headquartered in Dublin, Ireland, and has employees working across the world

We are proud of our culturally diverse team of more than 200 employees, all with unique personalities who support our commitment to delivering cutting-edge, potentially life-changing technology to developed and emerging markets alike.

We're always on the lookout for talented people who embody our core values:

• We are Customer Curious
• We are Thinkers, Linkers & Doers
• We Work Better Together
• We Seek Out that Spark

About this Role:

Ding's Dhaka office are looking for an energetic and meticulous Partner Support Agent to join our growing Customer Operations team. The successful candidate must be quick thinking, patient and passionate about providing a world class support experience to our global partners.

Our Partner Support team is a small tight knit team so a positive, proactive, team player attitude is the key to being successful in this role

What we need you to Do:

• Demonstrate a highly professional demeanor while providing exceptional service to our partners via email.
• Ensure queries are resolved in a timely manner and meet all established quality and customer satisfaction metrics
• Provide feedback and information to the business to ensure we continually improve our Partner Support Experience
• Identify emerging trends or issues and escalate them to your Team Leader
• Liaise with other departments to resolve Partner queries and maintain a positive customer experience

What we are looking for:

• Excellent written and spoken English.
• Computer Science background/studies.
• Technical knowledge around API.
• This role involves investigation and troubleshooting skills so an analytical mind would be a great advantage.
• Experience with Microsoft Office suite and capable typist.
• Empathetic and customer focused with strong oral and written communication skills.
• Team player with a "can do" attitude and desire to continually learn.
• Strong time management skills, high attention to detail, and the ability to priorities workload.
• Previous Customer Care/Partner Support experience would be an advantage but not mandatory.
• Experience working with CRM and contact center software would be fantastic.
• Fluency in any of the following languages will be an advantage: Spanish, Italian, French, German or Arabic.

Life at Ding:

At Ding, we are striving to grow and nurture a culture that is inclusive, global, and equitable but most of all fun In addition, to your basic salary and bonus there are many benefits also available across Ding. Some are recent additions; some have been enhanced and others have been there all along

• YOLO days & Dingiversary Leave:
  Additional holidays the year of your 4th/7th/10th/13th Anniversary
  )
• Flexible & Hybrid Working: We recognize the need to use space and working practices in ways that best support you
• Work Abroad Programme: The opportunity to work for 30 days from another country each year
• Remote Working Allowance
• Wellness Programme: With monthly events, both virtual and in-person

Our aim is to build and run the safest, simplest, most effective and convenient top-up technology, in partnership with the best operators and platforms. Now more than ever we realize the importance of keeping in touch and here at Ding we believe a little goes a long way.

Ding's recruitment privacy notice is available