Monitoring, Evaluation, and Learning

Monitoring, Evaluation, and Learning (MEL) Officer
Contract type: Long Term, Full time – 37.5 hours per week
Location: WaterAid Bangladesh, Utility Strengthening Project, Chattogram
Salary: Monthly gross salary BDT 64,000/- with excellent benefits (Flexible for successful candidates with strong track record and demonstrated credentials).

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people's potential and create a fairer future.

 About WaterAid

We're a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The project team will support CWASA to enhance safe water access in Chattogram through three core areas: expanding inclusive water services, enhancing utility performance and strengthening the enabling environment. Key interventions include extending piped water  networks, improving water quality monitoring, reducing system losses and introducing innovations like digital metering and mobile apps. The team also facilitates policy advocacy and knowledge sharing to replicate best practices and influence sector strategies.

The team will be a blend of technical, administrative and community engagement roles, design to deliver high-impact results while maintaining alignment with WaterAid's organizational standards and strategic priorities.

About the role

The Monitoring, Evaluation, and Learning Officer will lead the MERL functions of the Utility Strengthening Project in Chattogram. This role is responsible for ensuring the quality and effectiveness of project interventions through systematic data collection, analysis, and documentation of evidence. The Officer will drive the learning agenda, support adaptive management, and contribute to strengthening accountability and impact measurement. The position requires strong analytical skills, field experience, and a commitment to promoting evidence-based decision-making.

In this role, you will:

• Develop and implement monitoring frameworks aligned with project indicators.
• Conduct regular field visits to assess progress, verify data, and ensure quality implementation.
• Collect and analyse both quantitative and qualitative data to track performance and inform decision-making.
• Ensure activities meet WaterAid's quality standards, identifying gaps or risks and recommending corrective actions.
• Support capacity building of field teams on MERL and quality assurance practices.
• Prepare high-quality monitoring reports, learning summaries, and evaluation findings.
• Contribute evidence-based inputs to project reviews and maintain organized records of data and documentation.
• Work closely with technical and implementation teams to integrate MERL into project planning and delivery.
• Liaise with CWASA and relevant stakeholders for joint monitoring and learning initiatives.
• Represent WaterAid in relevant forums and learning platforms.
• Lead small-scale research and assessments to generate evidence on project effectiveness and innovation.
• Document lessons learned, good practices, and case studies for sharing internally and externally.
• Support the development of learning products such as briefs, reports, and presentations.
  
  The responsibilities outlined above may be subject to periodic review and revision in consultation with the line manager.

To be successful, you will need:

Education: Bachelor's degree in Development Studies, Statistics, Public Health, Social Sciences, or a related field. Master's degree is prefferable.

Experience: At least 03 years of experience in monitoring, evaluation, research, or quality assurance, preferably in WASH or development projects.

Skill, Knowledge and Competencies:

• Strong knowledge of MERL methodologies, tools, and data analysis techniques.
• Experience in designing and conducting field assessments and research.
• Proficiency in using online survey and data collection tools (e.g., mWater, KoboToolbox, Google Forms) for quantitative and qualitative research.
• Excellent analytical, writing, and presentation skills.
• Proficiency in MS Office and data analysis software (e.g., Excel, SPSS, KoboToolbox).
• Ability to work independently and collaboratively in field settings.
• Willingness to travel regularly as per requirement.
• Familiarity with the local language (Chattogram) would be considered an asset.
  
  View the full job description here
  
  Closing date: Applications close 05:00 PM BD time on November 16, 2025. Interviews may be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found
  How to apply: Click Apply to upload your CV and cover letter
  
  Can I use Artificial Intelligence (AI) technology in my application?
  At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
  
  Pre‑employment screening
  To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid's Safer Recruitment policy.

Our benefits

• Festival bonus
• Provident fund
• Gratuity
• Life insurance for self, health insurance for self, spouse and children
• Cell phone allowances etc. are applicable as per policy provision.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we'll change the world through water.

Join us and be part of the change