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Customer Relation Executive- For Berbera- Job ID: 1443524

10 hours ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

Berbera
is looking for
Customer Relation Executive

Job Description / Responsibility

CRM Executive Job Responsibilities (Fashion Brand)

  • Customer Relationship Management
  • Maintain and grow relationships with existing customers through personalized communication.
  • Track customer behavior, preferences, and purchase patterns to build customer segments and targeted campaigns.
  • Resolve customer issues efficiently to ensure high satisfaction and retention.

Facebook & Social Platform Management

  • Monitor Facebook inbox, comments, and community interactions; ensure timely and brand-aligned responses.
  • Manage lead generation through Facebook forms, chat, and ads; ensure proper follow-up and conversion.
  • Run CRM-driven retargeting campaigns for abandoned cart users, repeat buyers, and inactive followers.

Ecommerce CRM Operations

  • Track and manage ecommerce customer journeys (browse → cart → purchase → repeat).
  • Coordinate with ecommerce, warehouse, and customer support teams for smooth order processing and post-purchase communication.
  • Reduce return, refund, and cancellation rates through proactive engagement and follow-ups.
  • Analyze ecommerce customer data to create personalized offers, reactivation campaigns, and customer win-back strategies.

Communication & Campaign Execution

  • Create and schedule SMS, email, and WhatsApp campaigns for new arrivals, offers, and customer reactivation.
  • Develop automated CRM flows (welcome messages, abandoned cart reminders, post-purchase feedback).
  • Maintain content quality and ensure communication reflects brand tone.

Data Analysis & Reporting

  • Prepare weekly/monthly reports on customer segmentation, campaign performance, retention, and conversion.
  • Monitor key CRM KPIs: repeat purchase rate, customer lifetime value (CLV), churn rate, and loyalty engagement.
  • Provide insights for product, marketing, and sales teams based on customer behavior patterns.

Educational Requirements

  • Bachelor/Honors
  • Skills Required: Inventory Management, Sales Reporting, CRM, Team management

Experience Requirements

  • 1 to 3 year(s)
  • The applicants should have experience in the following business area(s):
  • Retail Store
  • Freshers are also encouraged to apply.

Job Location

Dhaka (Dhanmondi)