Manager OPD

Requirements

You will be responsible for multi-tasking; cross functional customer care activities.

Ensure effective and smooth co-ordination between consultants, doctors and the outpatients services.

Guide patient to consultant's room when the consultant is ready to see the patient. Guide the patients regarding investigation, medication & follow-up visit.

Update respective consultant(s) regarding patient's attendance and status as & when required.

Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.

Provide information on related consultant's profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.

Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities.

The role requires effective communication & good management skill to deal with diversified customers as well as provide guideline to valued customers in order to ensure services excellence.

Communicating effectively with staff at all levels and patients to ensure support services.

Prepare monthly OPD rostering

Ensure updating consultants schedule regularly in software & register

(if necessary).

Computer skills: MS Office (Word, Excel, Power Point, Access)

Ability to work under pressure and in a goal driven environment.

Strong communication skills in written and spoken in English and Bengali.

Experience in relevant Managerial position will be preferred.

Monitor & Supervise the works of OPD & customer care executives.

The applicants should have experience in the following business area(s):

Renowned Hospital/Diagnostic Centre.

Any other tasks assigned by the management from time to time.