Field Officer

Noora Health's mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient's care: their own family. 

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal Noora Health has trained more than 30 million caregivers and patients across 12,400+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP). 

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, Co-Founders and Co-CEOs, Noora Health's mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.

ROLE DETAILS

• EMPLOYMENT TYPE: Fixed Term Contract
• TENURE: 6 Months
• NO. OF VACANCIES: 7
  
  

ABOUT THE ROLE

The objective of this role is to develop a constructive, interactive, continuous and adaptable knowledge-building system for the population accessing public healthcare. As a Field Officer, you will play a critical role in managing the engagement of the Care Companion Program with our partners.

WHAT YOU WILL DO

Manage end-to-end operations at identified hospital partners:

• Support Program Manager/Lead Trainers in the implementation and maintenance of the Care Companion Program. The operations of our program are divided into different phases that include both on-site implementation (requiring travel) and off-site support. You will be closely involved in each of these phases.
• Be the primary coordinator for a set of partners, which include public hospitals. This will require people management, analytical and problem-solving skills.
• Attend the review meetings held at hospital and district level for building connections, rapport for smooth implementation of the program.
• Support coordination with Govt. stakeholders at different administrative levels and attend the coordination meetings held at Govt. offices at these levels.

Monitoring of the CCP in partner hospitals:

• Quantitative Monitoring: Actively monitor the output data for the assigned hospitals and work along with the program manager to address the operational challenges identified during the monitoring process.
• Qualitative Monitoring: Conduct class quality audits for a randomly selected set of hospitals every month.

Support training of the trainer activities at identified hospital partners:

• Support the Master Trainers/Lead Trainers in delivering the ToT modules for the different content areas in the local language.
• Support the Master Trainers/Lead Trainers in delivering booster training sessions.

Program Iterations/Product Testing:

• Work with our in-house team of designers and content creators to implement our experimental design activities in the hospital partners.
• Gather feedback on the experiments conducted by the team, supporting them in making various operations/content decisions.

Support with any deliverable assigned by the Supervisor according to the program needs.

WHO WE ARE LOOKING FOR

• Able to live and work in the assigned post full time. (Please note: Job posting will be allocated, and may be relocated at any time, according to program needs)
• The position requires heavy project-based travel to various healthcare facilities and implementation sites. Travel may be for an extended duration sometimes.
• You will be located in the district/sub district tier.
• 0-6 months of relevant work experience with problem solving skills, a team player and an excellent communicator.
• Language criteria: Bangla & English (applicant should have fluency in the native language of the Division and candidates without above-mentioned language proficiency need not apply).
• Healthcare or management background (MPH, MHA, MBA, MSW, BPT, Bachelors in nursing) preferred.
• Proficiency in MS Office/G-drive, common computer applications.
• Required to manage relations with government staff in a sensitive manner at the same time ensuring their training outcomes are met.
• Preferable to have your own vehicle/two-wheeler for local travel.
  
  

WHAT WE VALUE

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.

We encourage people from all backgrounds to apply for positions at Noora Health.