Reservation & Ticketing Executive - For Dhaka Popular Travel Ltd - Job ID: 1444673
7 hours ago
Dhaka Popular Travel Ltd
is looking for
Reservation & Ticketing Executive
Job Description / Responsibility
It`s a full time Job, Working hour :
For Male :
- Shift A : 1PM - 10PM
- Shift B : 9PM - 6AM
For Female :
- Shift B : 10AM - 7PM
Responsibilities:
- Handle inbound and outbound sales calls professionally with the objective of converting inquiries into confirmed bookings.
- Identify customer needs quickly and recommend suitable travel solutions, including flights, holiday packages, visas, hotels, and ancillary services.
- Actively promote and upsell travel products to maximize revenue and meet or exceed assigned sales targets.
- Provide accurate information on international destinations, fares, travel regulations, weather, and travel trends to support effective sales conversations.
- Follow up systematically with leads, quotations, and existing clients to close sales and generate repeat business.
- Build and maintain long-term relationships with clients and partner travel agencies to drive ongoing sales.
- Handle customer objections, complaints, and service issues in a professional manner to protect revenue and customer retention.
- Maintain accurate and up-to-date client records, bookings, and sales activity in the system.
- Monitor personal sales performance and prepare regular sales and call-activity reports for management.
- Coordinate with internal teams and suppliers to ensure smooth delivery of services after sales confirmation.
Educational Requirements
- Bachelor/Honors
Experience Requirements
- 1 to 5 year(s)
- The applicants should have experience in the following business area(s):
- Travel Agent,Call Center
- Freshers are also encouraged to apply.
Additional Requirements
- Strong sales and negotiation skills with the ability to convert inquiries into confirmed bookings.
- Excellent verbal communication skills with a confident and persuasive phone manner.
- Customer-focused mindset with the ability to understand client needs and offer appropriate solutions.
- Sound knowledge of airline ticketing, travel products, and international destinations (preferred).
- Ability to handle objections, customer complaints, and challenging situations professionally.
- Target-driven attitude with experience working toward sales KPIs and performance goals.
- Proficiency in computer applications, CRM systems, and booking platforms (GDS knowledge is an advantage).
- Strong organizational and follow-up skills with the ability to manage multiple clients simultaneously.
- Ability to work under pressure, including night shifts and peak sales periods.
- Team-oriented with a positive attitude and willingness to contribute to business growth.
Job Location
Dhaka
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