Sales Support Officer

As a flagship initiative of EON Group of Industries, EON Bio-Science is revolutionizing Bangladesh's dairy and livestock industry through innovation and sustainable practices. Established in 2019 in the peaceful village of Badarganj, Rangpur, our state-of-the-art integrated dairy farm was created with a clear mission: to develop high-yielding dairy breeds that are perfectly adapted to local conditions while remaining economically viable for farmers across the nation. The position is to support the semen sales team through efficient coordination of orders, inventory, farmer communication, FSP & SSP coordination and reporting, ensuring smooth sales operations and achievement of business targets. The role acts as the bridge between field sales, production, distribution, and accounts to streamline processes and improve customer satisfaction.

Key Responsibilities:

Sales Coordination & Order Management

·      Receive, verify, and process semen orders from Support Service Providers (SSPs).

·      Coordinate with production and distribution teams to ensure timely order fulfillment.

·      Track pending and completed deliveries, resolving discrepancies proactively.

Inventory & Distribution Support

·      Monitor semen inventory levels at the bull station and distribution points.

·      Coordinate with distribution for replenishment planning and stock movement.

·      Maintain records of dispatches and stock balances.

Customer Communication & Support

·      Act as first point of contact for FEP and SSP inquiries, order confirmations, and delivery schedules.

·      Provide timely updates on pricing and promotional schemes.

·      Collect feedback and share insights with the sales team for continuous improvement.

Sales Reporting & Data Management

·      Prepare daily, weekly, and monthly sales reports for management review.

·      Maintain up-to-date sales data, territory-wise performance, and customer database.

·      Support the sales manager in tracking achievement against sales targets.

FSP & SSP Coordination

·     New trainee data sourcing, collection, validation, funding and placement for DLS approval

·     Training management and FSP batch wise allocation.

·     Maintain up-to-date databases for all training activities and batch-wise FSP records.

·     Keep up-to-date with FSP training course coordinator

·     Collect and assist in validating proposed or new SSP data, and maintain complete databases regarding SSP profiles.

Cross-Functional Coordination

·      Liaise with accounts for invoice generation, payment status, and credit control.

·      Coordinate with marketing for promotional material distribution and campaigns.

·      Work closely with field sales officers to track performance and assist in meeting KPIs.