Software Engineer

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Introduction
We are seeking a passionate and skilled
AI Engineer
to join our dynamic team. In this role, you will be at the forefront of leveraging the power of AI and large language models to drive innovation within our products and services. The ideal candidate will have a strong foundation in artificial intelligence, machine learning, and data analysis. You will be responsible for designing, developing, and implementing AI-driven solutions that enhance our products and services while collaborating with cross-functional teams to achieve business objectives.

Job Responsibilities

• Design, develop, and train machine learning models and algorithms to solve complex business problems
• Design and Develop: Predictive models to optimize processes and improve customer experiences. Create sophisticated and effective systems and prompts for a variety of tasks not limited to customer platform adoption and usage, data analysis, solution migrations, content and general system and platform optimization tasks
• Iterate and Optimize: Continuously monitor and refine models to enhance accuracy and efficiency and experiment with different AI tools, prompting techniques, parameters, and model configurations to improve the quality, accuracy, and creativity of AI-generated content.
• Evaluate and Analyse Results: Develop metrics and methodologies to evaluate the performance of different prompts and AI models. Utilize Python scripting for data extraction, manipulation, and analysis to gain insights into prompt effectiveness.
• Automate Workflows: Develop Python scripts to automate prompt testing, code evaluation, and to streamline deployment processes.
• Research and Innovation: Stay informed about the latest advancements in AI and machine learning technologies. Explore and propose new AI techniques and methodologies to improve our offerings.
• Contribute to Product Vision: Provide insights and recommendations on how AI can further enhance Optimizely Opal's capabilities and create new value for our users
• Troubleshoot and Debug: Iden tify and resolve issues related to prompt performance and AI model outputs.
• Collaborate Cross-functionally: Work closely with product managers and engineering teams to ensure customer feedback from field is captured and provided internally. Partner with services engineers to integrate an AI first approach across all external customer engagement.

Knowledge And Experience

• Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• Proven experience (2+ years) in with the LLM's; GPT Series, Claude and most importantly Gemini.
• Relevant experience and exposure to key concepts and architecture of mentioned LLM's: GPT Series, Claude and Gemini, preferably in a similar role as an AI Engineer.
• Strong programming skills in languages such as Python, C++ and JavaScript
• Experience with key frameworks and libraries (e.g., TensorFlow, PyTorch, Scikit-learn etc.).
• A strong understanding of different prompting techniques (e.g., few-shot learning, chain-of-thought prompting, instruction tuning).
• Excellent analytical and problem-solving skills with a data-driven approach to optimization.
• Strong written and verbal communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced, agile environment.
• A passion for AI and its potential to transform content creation and digital experiences.
• Experience in developing and executing Python scripts for data manipulation, analysis, and workflow automation.

Education
Bachelor's Degree Preferred Or Equivalent Work Experience
Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.

As part of our commitment to you, here are other benefits and perks you can expect:

• Best-in-class compensation plans
• Two annual festival bonuses
• Recognition and rewards programs
• Vacations days
• Annual Work/Service Anniversary Leave
• Parental leave (both maternity and paternity)
• Health insurance
• Reproductive benefits for both parents
• Volunteering opportunities to make a difference
• Chance to work alongside our incredible global team
• Free communal transport facilities inside Dhaka to and from the office
• Free catered lunch every day

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.