Customer Care Executive

17 hours ago


Dhaka, Dhaka, Bangladesh Bdjobs Full time

VisaTube
is looking for
Customer Care Executive

Job Description / Responsibility

  • Handle incoming and outgoing calls professionally to assist customers with inquiries, complaints, and service requests.
  • Maintain excellent communication and interpersonal skills to ensure high levels of customer satisfaction.
  • Provide accurate information regarding products, services, billing, and technical issues.
  • Record and update customer information in the database with attention to detail and confidentiality.
  • Coordinate with internal departments to resolve customer issues promptly and efficiently.
  • Monitor and follow up on customer queries to ensure timely resolution and feedback.
  • Maintain a polite, positive, and professional attitude in all customer interactions.
  • Must also be willing and mentally prepared to handle social media responses and participate in video shoots when required.
  • Meet or exceed daily, weekly, and monthly performance targets (call handling, response time, customer satisfaction).
  • Prepare daily and weekly reports on customer feedback, issues, and resolutions for management review.
  • Stay updated on company products, new offers, and telecommunication trends to provide better service and support.
  • Contribute to team discussions and suggest process improvements to enhance the overall customer experience.

Educational Requirements

  • Bachelor/Honors
  • Higher Secondary
  • Skills Required: MS Office

Experience Requirements

  • 1 to 3 year(s)
  • The applicants should have experience in the following business area(s):
  • Airline, Travel Agent, Immigration/Visa Processing, Travel Startup
  • Freshers are also encouraged to apply.

Job Location

Dhaka, Dhaka (Dhaka Sadar)

Salary

  • Tk Monthly)


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