Customer Care Executive
17 hours ago
VisaTube
is looking for
Customer Care Executive
Job Description / Responsibility
- Handle incoming and outgoing calls professionally to assist customers with inquiries, complaints, and service requests.
- Maintain excellent communication and interpersonal skills to ensure high levels of customer satisfaction.
- Provide accurate information regarding products, services, billing, and technical issues.
- Record and update customer information in the database with attention to detail and confidentiality.
- Coordinate with internal departments to resolve customer issues promptly and efficiently.
- Monitor and follow up on customer queries to ensure timely resolution and feedback.
- Maintain a polite, positive, and professional attitude in all customer interactions.
- Must also be willing and mentally prepared to handle social media responses and participate in video shoots when required.
- Meet or exceed daily, weekly, and monthly performance targets (call handling, response time, customer satisfaction).
- Prepare daily and weekly reports on customer feedback, issues, and resolutions for management review.
- Stay updated on company products, new offers, and telecommunication trends to provide better service and support.
- Contribute to team discussions and suggest process improvements to enhance the overall customer experience.
Educational Requirements
- Bachelor/Honors
- Higher Secondary
- Skills Required: MS Office
Experience Requirements
- 1 to 3 year(s)
- The applicants should have experience in the following business area(s):
- Airline, Travel Agent, Immigration/Visa Processing, Travel Startup
- Freshers are also encouraged to apply.
Job Location
Dhaka, Dhaka (Dhaka Sadar)
Salary
- Tk Monthly)
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