Customer Service Officer

7 days ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

Air Galaxy Ltd. GSA Oman Air
is looking for
Customer Service Officer / Customer Service Agent

Key Points

The Customer Service Agent / Customer Service Officer will be responsible for delivering high-quality customer service to passengers and trade partners of Oman Air.

Job Description / Responsibility

  • Handle customer inquiries related to flight reservations, ticketing, re-issuance, refunds, and cancellations for Oman Air.
  • Assist passengers with schedule changes, baggage inquiries, special service requests (SSR), and fare rules.
  • Coordinate with Oman Air systems, airline portals, and internal departments to resolve customer issues promptly.
  • Maintain accurate passenger records and ensure proper documentation in airline reservation systems.
  • Liaise professionally with travel agents, corporate clients, and walk-in passengers.
  • Ensure compliance with Oman Air policies, IATA regulations, and company SOPs.
  • Handle customer complaints effectively and escalate complex cases when necessary.
  • Support sales and operations teams as required to achieve service excellence.
  • Maintain confidentiality and professionalism in all interactions with customers.
  • Perform any other duties assigned by management related to customer service operations.

Educational Requirements

  • Bachelor degree in any discipline
  • Minimum Bachelor's degree in any discipline (preferred: Business, Hospitality, or Aviation-related field).

Experience Requirements

  • 1 to 3 year(s)
  • The applicants should have experience in the following business area(s): Airline, Travel Agent, Group of Companies, Transportation

Additional Requirements

  • 1–3 years of experience in airline customer service, GSA operations, travel agency, or aviation-related roles.
  • Prior experience working with an international airline or GSA will be an added advantage.
  • Strong verbal and written communication skills in English (Bangla proficiency required; Arabic is a plus).
  • Good knowledge of airline reservation and ticketing procedures.
  • Familiarity with GDS systems (Amadeus preferred).
  • Customer-focused mindset with strong problem-solving abilities.
  • Ability to work under pressure and manage multiple tasks efficiently.
  • Professional attitude with strong interpersonal skills.
  • Proficient in MS Office applications.

Job Location

Dhaka, Dhaka (Shahjalal Airport)

  • Customer Service Officer

    2 weeks ago

    Dhaka, Dhaka, Bangladesh The NextGen HR Academy Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Officer & Tele Sales Officer located in Dhaka. The main responsibilities include providing exceptional customer service, addressing customer inquiries and resolving complaints. The role also involves achieving sales targets through telemarketing, maintaining records of customer...

  • Customer Service

    2 weeks ago

    Dhaka, Dhaka, Bangladesh BASE STUDY Full time

    A Customer Service / Front Desk Executive, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. A customer service executive is charged with establishing customer service guidelines set by the organization. This individual will be...

  • Customer Service Specialist

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Pickaboo Full time

    Join – Be a CX HeroWe're expanding our Customer Experience Team and looking for passionate, target-driven individuals to join us in two exciting roles Junior Executive : OutboundKey Responsibilities:Make outbound calls to customers to confirm orders and clearly explain the next steps of the process.Collect customer feedback to identify improvement...

  • Customer Service Executive B2B

    2 weeks ago

    Dhaka, Dhaka, Bangladesh GoodyBro Full time

    Hello EveryoneGoodybro is Hiring Grab this exciting opportunity to join the Goodybro FamilyWe are looking for a smart and responsible professional for the following position:Customer Service Officer – B2B OperationsPosition: Customer Service Officer – B2B OperationsLocation: Baridhara DOHS, DhakaType: Full-timeSalary: Negotiable (Based on experience)Key...

  • Customer Service Representative

    7 days ago

    Dhaka, Dhaka, Bangladesh Mind Orbital Full time

    Job ContextWe are a technology startup to disrupt the local market with innovative ideas and tech solutions.We are looking for energetic team members to join us to help support customers of our software applications.This position requires professional communication skills both in written and verbal forms.Working Hours: 9 Hours, 5 days a week.Job...

  • Customer Relationship Officer

    2 days ago

    Dhaka, Dhaka, Bangladesh Astha Care & Wellness Ltd. Full time

    Astha Wellness & Care Ltd. is seeking a friendly, responsible, and customer-orientedCustomer Relationship Officer (CRO)to manage customer communication and ensure an excellent service experience. The ideal candidate will play a key role in building strong relationships with customers through effective communication and problem-solving.Key...

  • Customer Service Officer

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Bdjobs Full time

    HM Expo Private ltdis looking forCustomer Service OfficerJob Description / ResponsibilityAnswering incoming and outgoing phone calls. Handle and provide services to potential clients.Identify customer needs, clarify information, and provide solutions.Provide general information to the clients.Save client data.Sell our services to individual...

  • Customer Service Executive For WeTechHub

    2 weeks ago

    Dhaka, Dhaka, Bangladesh nextjobz Full time

    About the CompanyJob DescriptionAbout the RoleMake outbound calls to customers as per company requirements. Conduct survey calls and handle customer service queries professionally. Provide accurate, clear, and complete information using appropriate tools/methods. Keep records of customer interactions, feedback, and required documents properly. Follow...

  • Customer Service Specialist

    2 days ago

    Dhaka, Dhaka, Bangladesh Pickaboo Full time

    Join – Become a CX HeroWe're growing ourCustomer Experience Teamand looking for passionate, target-driven individuals to join us in exciting roles Office Location:Tejgaon Job Type:Full-time, Roster-Based** Open Roles & Salary:DQM / Social Media Expert: 15K–18K + BDT 2,500IncentiveInbou- nd Customer Support: 15K– 18K + BDT 2,500 IncentiveTeleSales:...

  • Customer Service Officer

    2 weeks ago

    Dhaka, Dhaka, Bangladesh Bdjobs Full time

    A reputed Private Commercial Bankis looking forCustomer Service Officer - General BankingJob Description / ResponsibilityJob Grade: Associate Officer to Principal OfficerKey Job Responsibilities:Provide support to the branch by providing general banking services such as account opening, deposits, withdrawals, fund transfers, and remittances to the customers...