Service Coordinator

1 week ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

Singer Bangladesh Limited
is looking for
Service Coordinator

Job Description / Responsibility

Background:
Singer Bangladesh is a leading provider of home appliances and consumer electronics, dedicated to enhancing the quality of life for our customers through innovative and high-quality products. We strive to deliver excellent customer service and support to ensure customer satisfaction and loyalty. This position is responsible for managing the entire operation of a service center, ensuring after-sales service and customer satisfaction for an assigned region. The Service Center Coordinator plays a critical role in leading and supervising a team of technicians, ensuring that all service tasks are completed efficiently and effectively.

Job Responsibility:

  • Monitor service quality and customer feedback to identify areas for improvement.
  • Provide technical support for customers generally via the phone and also on-site whenever necessary.
  • Schedule service appointments and manage the service calendar.
  • Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.
  • Assign and monitor different jobs & schedules on time to time basis to the third-party technician team.
  • Ensure all service documentation is completed accurately and promptly.
  • Based on customer queries, create job orders and close them upon completion with a proper solution.
  • Supervise and monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers.
  • Claim the RMA (supplier warranty) for LED panels & compressors.
  • Maintain an accurate inventory of spare parts and service tools.
  • Prepare and maintain service records and reports.
  • Ensure compliance with company policies and procedures in all service center operations.

Educational Requirements

  • Bachelor in Engineering (BEngg)
  • Skills Required: Maintenance, Customer Care, Technical Service, After Sales Service, Electric Repairing

Experience Requirements

  • At least 1 year(s)
  • The applicants should have experience in the following area(s): Service, Technical Service
  • The applicants should have experience in the following business area(s): Multinational Companies,Electronic Equipment/Home Appliances,Group of Companies,Automobile

Job Location

Anywhere in Bangladesh

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