People Operations Specialist

2 weeks ago

Dhaka, Dhaka, Bangladesh UL Solutions Full time

Job Description
In this role, you'll be joining a customer-centric culture, ensuring our employees receive outstanding service and support through our new and growing people operations team. With a focus on HR service excellence, continuous improvement and optimising our technology, you'll be joining and helping shape a brand new team to deliver HR operational support.

This position is calling for a dedicated individual who will approach this role with a balance of service excellence, curiosity to learn more and a desire to ensure employees feel valued and supported.

This role offers a unique opportunity to gain a comprehensive understanding of a global HR Organisation, providing a solid foundation for career growth enabling you to develop valuable skills and insights that will pave the way for a future in HR.

Responsibilities

  • Process and support employee lifecycle transactions, including documentation and system approvals and updates.
  • Identify opportunities to streamline and optimise HR processes and best practice improvements.
  • Assists employees with their HR needs and administering HR programmes or policies. Coordination/administration of HR employee-related tasks.
  • Manage and resolve ServiceNow HR service tickets, acting as Tier 2, ensuring timely and effective resolution within established SLA timeframes.
  • Maintain and update HR records, ensuring accuracy, compliance, and confidentiality.
  • Collaborate with cross-functional teams to support HR data integrity, audits, and compliance.
  • Support audit processes by gathering documentation and ensuring adherence to compliance standards.
  • Identify opportunities to streamline and optimise HR processes and best practice improvements.
  • Participate in HR system testing.

Qualifications

  • University Degree in HR Administration, Business Administration or a related discipline (or equivalent years of experience) plus generally 1-3 years of Human Resources administration, generalist or HR shared services experience.
  • Basic analytical skills and knowledge of HR and Organisational policies, procedures and processes.
  • Great customer service and communication skills with exceptional attention to detail.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proactive mindset with a focus on continuous improvement and operational excellence.
  • Experience in HR administration or operations.

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