Programme Officer

Friendship
is looking for
Programme Officer - Health

Job Description / Responsibility

Responsible for:

mHealth Operations, Satellite Clinic Monitoring and eHospital support

• Conduct orientation to staff regarding mobile based software and satellite clinic operations.
• Coordinate and oversee mHealth operations to ensure efficient delivery of digital health services by the FCMs/CHWs.
• Monitor and support satellite clinics to maintain clinical service quality and consistency in operations.
• Ensure effective utilization and regular updates of
  SaTcare software
  for conducting satellite sessions. Operate and monitor eHospital.
• Ensure paperless documentation process and record.
• Analyze service trends and generate actionable insights for programme improvement.

Quality Assurance & Clinical Oversight

• Conduct regular clinical assessments to ensure adherence to clinical standards and protocols as per Friendship's guidelines and national protocol.
• Ensure quality of the prescription
• Monitor and evaluate the performance and service quality of field staff, including paramedics and community health workers.
• Implement periodic audits and clinical reviews to ensure compliance and continuous quality improvement.
• Identifying gaps in day-to-day field program, trouble shooting, risk management and mitigation.
• Ensure rational use of medicines and adherence to treatment protocols.

Training & Staff Development

• Identify training needs and organize regular training sessions and refresher courses for field staff align with training coordinator.
• Facilitate skill development and capacity-building initiatives to enhance team effectiveness.

Operational Planning & Logistics

• Prepare and submit regular
  procurement requisitions
  and
  monthly fund requests
  to support outreach operations.
• Ensure timely availability and proper management of medicine stocks and logistics for satellite clinic.
• Monitor medicine consumption, prevent stock-outs, and oversee rational prescribing practices.

Monitoring, Reporting & Data Management

• Collect, review, and analyze programme data to track performance against targets.
• Prepare monthly, quarterly, and ad-hoc reports for internal and donor reporting requirements.
• Develop and present
  weekly data analysis reports and PowerPoint presentations
  for internal meeting.
• Conduct
  disease trend analysis
  for strategic decision making and outreach planning.

Community Engagement & Accountability

• Implement the Community Score Card (CSC) and other tools to capture community feedback and improve service responsiveness.
• Ensure regular collection and documentation of
  beneficiary feedback
  and grievances, coordinate response mechanisms.
• Conduct field visits to monitor programme effectiveness, engage with community members, and identify operational gaps.
• Ensure local level coordination with stakeholders for program implementation and coordinate meeting at local level (GoB and internal stakeholders).

Coordination & Technical Support

• Support the outreach team and Head Office (HO) management with technical inputs and strategic planning.
• Provide on-side clinical support to Friendship floating hospitals in absence of Medical Officer or as per clinical need.
• Provide technical support to floating hospital team in terms.
• Facilitate inter-departmental collaboration on cross-functional activities related to health programs.
• Conduct regular meetings with field staff; document and follow-up on action points.
• Project implementation, coordination, timely communication and information sharing.
• Create a friendly working environment for all staff members and ensure appropriate learning culture adhering to all PSEA and safeguarding issues.
• Coordinate with floating hospital team for collaborative issues regarding project management.
• Logistic Management of Outreach Component and Floating Hospitals (MMUs).
• Staff Capacity development and quality assurance

Employment Status

Contract

Educational Requirements

• Bachelor of Medicine and Bachelor of Surgery(MBBS)
• MBBS with Master of Public Health (MPH) from a reputed medical college or university.

Experience Requirements

• At least 3 year(s)
• The applicants should have experience in the following business area(s):
• NGO

Additional Requirements

Skill and Competencies

Experience:
Minimum 3 years of relevant experience.

Skills & Competencies:

• Strong leadership and team management skills with a collaborative mindset.
• Excellent verbal and written communication in both English and Bangla.
• High proficiency in MS Office applications and digital health tools.
• Sound knowledge of public health systems, community health, and health data management.
• Proven ability in report writing, data analysis, and presentation development.
• Strong problem-solving, facilitation, and decision-making skills.
• Willingness to work in remote or challenging environments.
• Flexible and able to travel frequently to field locations.