Telesales Executive

17 ঘণ্টা আগে

Dhaka, Dhaka Division, বাংলাদেশ Keeron পূর্ণকালীন


Key Responsibilities
Make outbound calls to prospective students and parents from assigned leads. Handle incoming enquiries related to studying abroad. Understand students’ academic backgrounds, preferred destinations, courses and career goals. Provide initial information regarding universities, courses, admission requirements, scholarships and study destinations. Qualify leads based on academic profile, financial capability, destination preference and study plans. Convert qualified leads into counselling appointments. Follow up consistently with prospective students through phone calls, WhatsApp and other communication channels. Handle objections and address common concerns related to studying abroad. Maintain regular communication with leads throughout the conversion journey. Coordinate with Study Abroad Counsellors for qualified lead handovers. Maintain accurate lead information, follow-up records and conversion status in the CRM. Achieve assigned daily, weekly and monthly calling and conversion targets. Re-engage inactive and previously contacted leads to generate new opportunities. Maintain a professional relationship with students and parents. Participate in education fairs, seminars, student events and other lead-generation activities when required. Prepare regular reports on calls, lead status, appointments and conversions. Required Qualifications & Experience
• Bachelor’s degree in any discipline.
• 1–2 years of professional experience in study-abroad tele sales, education consultancy sales or a similar role.
• Proven experience handling study-abroad leads and converting them into counselling appointments or applications.
• Good understanding of major study destinations such as the UK, Australia, Canada, USA, New Zealand and Europe.
• Excellent communication skills in Bangla and English.
• Strong sales, persuasion and objection-handling skills.
• Comfortable working with monthly sales and conversion targets.
• Experience using CRM systems, lead management tools or sales databases is preferred. Key Skills
• Telesales & Lead Conversion.
• Study Abroad Sales.
• Student Relationship Management.
• Lead Qualification.
• Follow-up & Closing.
• Objection Handling.
• Communication & Negotiation.
• CRM & Lead Management.
• Target Orientation.
• Customer Relationship Management.
• Key Performance Indicators.
• Daily outbound calls.
• Leads contacted.
• Qualified leads generated.
• Counselling appointments booked.
• Lead-to-counselling conversion rate.
• Application conversion contribution.
• Follow-up completion rate.
• Monthly sales/conversion target achievement.
• CRM accuracy and lead management. Compensation & Benefits
• Competitive salary.
• Performance-based incentives.
• Professional work environment.
• Career growth opportunities.
• Training and development opportunities
• Exposure to international universities and the global education sector
• Reporting. Reports to: Manager / Team Lead – Keeron Study Abroad