Head of Customer Service Department

1 week ago

Dhaka, Dhaka Division, বাংলাদেশ nextjobz পূর্ণকালীন

ইমেল বা Google সহ বিনামূল্যে

এই কাজ সংরক্ষণ করুন এবং আপনার অনুসন্ধান সংগঠিত রাখুন

চাকরি বাঁচাতে একটি বিনামূল্যের অ্যাকাউন্ট তৈরি করুন, সতর্কতা তৈরি করুন এবং আপনার ড্যাশবোর্ড থেকে এই তালিকায় ফিরে যান।

চাকরি বাঁচান সংরক্ষণ করুন এবং সতর্কতা তৈরি করুন

ইমেল বা Google সহ বিনামূল্যে

চালিয়ে গেলে আপনি নিম্নলিখিতগুলিতে সম্মত হচ্ছেন: শর্তাবলী & গোপনীয়তা নীতি.

Company Name: RDS Creative Limited

Location:
Dhaka (Uttara)

Job Type
Full-Time Workplace Type: Full-time Job ID: IJOB202680960 The position will be responsible for establishing effective customer service strategies, coordinating with Sales, Design, Budget, QC & Audit, Procurement, and Operations teams, monitoring project progress, resolving client concerns, and ensuring timely project handover and post-completion support.
• Customer Relationship Management
• Develop and maintain strong relationships with clients throughout the project lifecycle.
• Act as the primary escalation point for client concerns, complaints, and service-related issues.
• Ensure timely communication and updates regarding project progress.
• Monitor customer satisfaction and implement improvement initiatives.
• Maintain long-term client relationships and encourage repeat business and referrals.
• Project Coordination & Monitoring
• Coordinate with Sales, Design, Budget, QC & Audit, Procurement, and Operations teams to ensure smooth project execution.
• Monitor project progress against approved timelines, scope of work, and client commitments.
• Ensure proper documentation and handover of client requirements from Sales to the relevant departments.
• Coordinate site visits, project updates, inspections, and client feedback sessions.
• Identify project delays, service gaps, and operational challenges and report them to Management.
• Client Communication & Service Quality
• Establish professional communication standards for all client interactions.
• Ensure clients receive accurate information regarding design, budget, materials, project schedules, and execution progress.
• Monitor the quality of customer service delivered by the CSD team.
• Ensure timely resolution of client complaints and service-related issues.
• Develop and implement customer feedback and satisfaction measurement systems.
• Project Handover & After-Sales Service
• Ensure proper coordination during final project inspection and handover.
• Verify that client concerns and pending issues are addressed before final handover.
• Coordinate snag list preparation, rectification, and closure.
• Ensure proper after-sales service and warranty-related support as per company policy.
• Maintain project-wise client feedback and service records.
• Team Leadership & Development
• Lead, supervise, and develop the CSD team.
• Establish departmental KPIs, KRAs, SOPs, and service standards.
• Conduct regular performance reviews and provide coaching to team members.
• Ensure proper workload distribution and departmental accountability. Requirements
•

Experience:
6-12 years
•

Education:
•

Skills:
customer service management, client service, customer relationship management, client relations, client services, customer relations, customer service, client relationship management, service coordination, contact center management Last Date of Application: 06 December 2026

Head of Customer Service Department

এই কাজ সংরক্ষণ করুন এবং আপনার অনুসন্ধান সংগঠিত রাখুন

Dhaka-তে অনুরূপ চাকরি

প্রধান শহর

আমেরিকাস

ইউরোপ

এশিয়া / ওসানিয়া

আফ্রিকা

Head of Customer Service Department

এই কাজ সংরক্ষণ করুন এবং আপনার অনুসন্ধান সংগঠিত রাখুন

Dhaka-তে অনুরূপ চাকরি

প্রধান শহর