Customer service Associate

7 ঘণ্টা আগে

বাংলাদেশ Languagers Inc. দূরবর্তী পূর্ণকালীন

ইমেল বা Google সহ বিনামূল্যে

এই কাজ সংরক্ষণ করুন এবং আপনার অনুসন্ধান সংগঠিত রাখুন

চাকরি বাঁচাতে একটি বিনামূল্যের অ্যাকাউন্ট তৈরি করুন, সতর্কতা তৈরি করুন এবং আপনার ড্যাশবোর্ড থেকে এই তালিকায় ফিরে যান।

চাকরি বাঁচান সংরক্ষণ করুন এবং সতর্কতা তৈরি করুন

ইমেল বা Google সহ বিনামূল্যে

চালিয়ে গেলে আপনি নিম্নলিখিতগুলিতে সম্মত হচ্ছেন: শর্তাবলী & গোপনীয়তা নীতি.

Company Description Languagers Inc. provides professional interpreting services for medical, legal, and technical industries around the clock via phone, video, and mobile app. The company partners with a large network of interpreters covering 350 languages, including American Sign Language, to support diverse communication needs. As a growing language services provider, Languagers Inc. values reliability, innovation, and customer-focused service. Role Description The Customer Service Associate is a remote, contract role responsible for overseeing daily customer support operations and ensuring a consistent, high-quality experience for clients and interpreters. This role includes supervising customer service representatives, monitoring service performance, and responding to escalated inquiries or complex issues. The Customer Service Associate will collaborate with internal teams to improve processes, utilize analytical tools to track service metrics, and implement strategies that enhance customer satisfaction and retention. Day-to-day responsibilities also include developing service standards, training team members, creating documentation for best practices, and maintaining strong communication with clients. The role requires proactive problem-solving, attention to detail, and a commitment to continuous improvement in customer service delivery. Qualifications 1–3 years of experience in Customer Service or a related office role preferred. Customer Service Management and Customer Support skills, with experience leading or coordinating service teams. Customer Satisfaction focus, with the ability to design and apply strategies that improve client experience and retention. Analytical Skills to interpret service metrics, usage data, and feedback, and to identify trends and areas for improvement. Strong Communication skills for interacting with customers, interpreters, and internal teams in a clear, professional manner. Experience working in remote, contract positions and managing responsibilities independently. Familiarity with technology-driven customer service environments. Relevant education or training in business, communications, customer service, or a related field is preferred.

আমেরিকাস

ইউরোপ

এশিয়া / ওসানিয়া

আফ্রিকা

Customer service Associate

এই কাজ সংরক্ষণ করুন এবং আপনার অনুসন্ধান সংগঠিত রাখুন

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