Team Leader

5 days ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time


is looking for
Team Leader (Customer Support)

Job Description / Responsibility

A Customer Support Team Leader plays a critical role in overseeing the day-to-day operations of the customer support team, ensuring that customers receive timely, accurate, and helpful assistance. They are responsible for leading the team, monitoring performance, and ensuring customer satisfaction.

Here's a detailed list of the key responsibilities:

  • Team Leadership & Supervision
  • Customer Service Management, Problem-Solving and Decision Making
  • Performance Metrics and Reporting
  • Process Improvement and Collaboration with Other Departments
  • Customer Retention and Satisfaction
  • Maintain Team Morale and Motivation

Educational Requirements

  • Bachelor/Honors
  • Skills Required: Training & Development, Social Advancement, Communication, Employee Management, Team Leadership, Time Management, Problem Solving

Experience Requirements

  • 1 to 3 year(s)
  • The applicants should have experience in the following business area(s):
  • Telecommunication, Advertising Agency, Call Center, E-commerce
  • Freshers are also encouraged to apply.

Key Skills & Qualities:

  • Leadership
    : Ability to inspire, guide, and motivate the team to achieve their best.
  • Communication: Clear, concise, and effective communication with both customers and team members.
  • Problem-Solving
    : Ability to think critically and resolve issues efficiently and effectively.
  • Customer-Focused Mindset: Strong commitment to providing excellent service to customers.
  • Analytical Skills:
    Capability to analyze performance metrics and identify opportunities for improvement.
  • Time Management
    : Prioritizing tasks to meet deadlines without sacrificing quality.

Job Location

Dhaka (Dhanmondi)

Salary

  • Tk Monthly)

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