ARM/RM, Premium Banking, Distribution Network Division

BRAC Bank PLC is a full-service private commercial bank in Bangladesh, aiming to become the most trusted, innovative and inclusive bank, driven by purpose and powered by people. It plays a pivotal role in shaping the country's financial future, with a clear focus on sustainability. With the highest market capitalisation, the highest international shareholding and the country's best credit rating, the bank leads the Bangladesh banking industry in key financial metrics. BRAC Bank is considered the standard bearer of good governance, ethics and values-based banking. BRAC Bank today serves as a trusted partner for individuals and businesses across every segment of the economy - Small & Medium Enterprises (SME), Corporate & Institutional and Retail Banking.

BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its
Distribution Network Division.

Position: Associate Relationship Manager (Senior Officer/Principal Officer)

Relationship Manager (Senior Principal Officer)

KEY RESPONSIBILITIES:

Financial:

• Identifying the target market and developing new business to enrich the portfolio and seek growth opportunities and increase wallet-share of existing business;
• Increase the customer base of the Premium Banking segment;
• Achieve targets in terms of building assets and liabilities outlined in the job objective;
• Capitalize on cross-selling opportunities;
• Communicate with customers and potential customers for sales opportunities;
• Management of deposit/asset attrition;
• Build and leverage client relationships to grow branch share of the client's wallet, and maximize revenues;
• Actively participate in digital activation of the assigned customers;
• Communicate with respective business channels or customers to reduce NPL;
• Ensure the highest level of customer retention.

Compliance:

• Ensure proper operational process flow in line with internal and external policies and ensure compliance;
• Ensure that local regulatory functions are in place and monitored properly;
• Ensure that business risks and controls are well managed.

Service Quality

• To provide high-quality service to Premium Banking customers;
• Handle customer feedback and complaints efficiently.

Operations

• Maintain a strong working relationship with the team and cross-functional teams for smooth operations;
• Coordinate and assist in regulatory and other audits;
• Timely submission of accurate compliance and risk reports;
• Meet transaction processing standards and ensure good cash management;
• Ensure that branches maintain records that are auditable for good audit rating.

KEY QUALIFICATIONS:

• Masters/ bachelor's degree from a reputed university with a satisfactory academic track record.
• Requires 2 to 6 years of relevant working experience;
• Ability to work in a team and capability to meet deadlines;
• Proficient in customer centricity, results-oriented, and self-propelled.

BRAC Bank is a values-driven organization and believes in protecting all its stakeholders, including the coworkers and the community we work in, from all forms of harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and people living with a disability. We consider personal persuasion as a disqualification of candidature.

Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason, whatsoever.

BRAC Bank does not charge any fee at any stage of the recruitment process.

Application Deadline: December 27, 2025