Front Office

Front Office Executive (Male/Female)Position Summary:

The
Front Office Executive
is the face of the hotel, responsible for delivering a warm, professional, and personalized guest experience. This role ensures smooth check-in/check-out operations, efficient guest service, and proper coordination with all departments to maintain the highest standard of hospitality.

Key Responsibilities:

• Welcome guests with warmth, courtesy, and professionalism.
• Handle guest registration, room assignments, and billing procedures efficiently.
• Manage phone calls, reservations, and guest inquiries promptly and accurately.
• Coordinate with Housekeeping, F&B, and other departments for guest needs.
• Maintain updated guest records, preferences, and VIP lists.
• Handle guest feedback, complaints, and requests with tact and immediate follow-up.
• Ensure the lobby and front desk areas are neat, organized, and guest-ready at all times.
• Maintain confidentiality and professionalism in handling guest data.
• Prepare daily reports and assist in night auditing (if assigned).

Qualifications & Requirements:

• Bachelor's degree or Diploma in Hospitality Management or related field.
• Minimum 1–2 years' experience in Front Office operations (hotel background preferred).
• Fresh graduates with strong communication skills may also apply.
• Must be
  well-groomed, confident, and technology-savvy.
• Excellent communication in
  English & Bangla
  ; knowledge of additional languages is a plus.
• Strong interpersonal skills, service-minded attitude, and teamwork orientation.

Workplace:

The Peninsula Chittagong PLC

Full-time | Shift-based (morning/evening/night)

Housekeeping SupervisorPosition Summary:

The
Housekeeping Supervisor
ensures the cleanliness, orderliness, and overall aesthetic of guest rooms and public areas meet the 5-star hotel standard. The role involves supervising the housekeeping team, conducting inspections, and maintaining operational efficiency to deliver a spotless and welcoming environment for guests.

Key Responsibilities:

• Supervise and guide Room Attendants and Public Area staff in daily operations.
• Inspect guest rooms, corridors, and public areas to maintain hygiene and presentation standards.
• Plan daily room assignments and task distribution based on occupancy.
• Monitor linen, amenities, and housekeeping supplies, and report shortages.
• Coordinate with Front Office for room readiness, arrivals, and departures.
• Train and motivate the team to uphold service and grooming standards.
• Handle guest requests, special setups, and lost & found procedures promptly.
• Maintain cleaning logs, checklists, and daily performance reports.
• Ensure adherence to safety, hygiene, and chemical handling protocols.

Qualifications & Requirements:

• Diploma or Degree in Hospitality Management / Housekeeping Operations.
• Minimum 2–3 years' experience in Housekeeping, with at least 1 year in a supervisory role.
• Strong leadership, communication, and organizational skills.
• Good understanding of cleaning procedures, chemicals, and hotel standards.
• Positive attitude, flexibility, and the ability to train and manage a diverse team.
• Technology-friendly; able to work with housekeeping software or checklists.

Workplace:

The Peninsula Chittagong PLC

Full-time | Shift-based (as per operational needs)