Executive / Senior Executive Engineer - Consumer Electronics Division - (For Excel Telecom (Pvt.) Limited) - Job ID - 1443504

5 days ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

Excel Telecom (Pvt.) Limited
is looking for
Executive / Senior Executive Engineer - Consumer Electronics Division

Job Description / Responsibility

  • Ensure all service requests are handled smoothly and in a timely manner.
  • Oversee the day-to-day operations of the service team.
  • Assign engineers/technicians appropriate tasks and resources.
  • Allocate engineers/technicians to service requests based on expertise, availability, and service requirements.
  • Track and monitor team performance regularly.
  • Ensure all service requests are completed within defined timelines and quality standards.
  • Prepare comprehensive service performance reports for management review.
  • Maintain accurate and up-to-date service data and documentation.
  • Provide continuous guidance and support to engineers/technicians.
  • Promote continuous improvement of technical and customer service skills within the team.
  • Handle escalated service issues and ensure timely resolution while maintaining customer satisfaction.
  • Ensure all services meet company quality standards and customer expectations.
  • Conduct periodic quality checks and provide feedback for improvement.
  • Ensure adherence to safety protocols and company policies during all service operations.

Educational Requirements

  • Diploma
  • Bachelor/Honors
  • Bachelor/Honors
  • Skills Required: Electrical and Electronic Engineering, Consumer Electronic Items

Experience Requirements

  • 2 to 4 year(s)
  • The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances,Mobile Industry

Additional Requirements

  • Experience working with Samsung or any other multinational brand will be an advantage.
  • Strong knowledge of appliance servicing and repair procedures.
  • Excellent leadership, communication, and team management skills.
  • Strong problem-solving and decision-making abilities.
  • Proficiency in using GSPN and MS Office tools.
  • Strong organizational and time-management skills.
  • Customer-focused with a passion for delivering high-quality service.
  • Hardworking and dedicated approach to meeting deadlines and managing high-pressure situations.

Job Location

Anywhere in Bangladesh

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