Customer Support Executive

3 days ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

FAIZA LLC
is looking for
Customer Support Executive

Job Description / Responsibility

We are looking for a highly motivated Customer Support Executive with excellent communication skills. The candidate will be responsible for managing customer queries and concerns, ensuring a seamless experience, and maintaining the highest level of professionalism in interactions.

Job Responsibilities

  • Respond to customer inquiries via email, phone, and chat with professionalism and empathy.
  • Resolve customer complaints and provide effective solutions in a timely manner.
  • Maintain a detailed record of customer interactions, issues, and resolutions using CRM tools.
  • Collaborate with internal teams to address and escalate customer concerns when needed.
  • Ensure customer satisfaction by following up on unresolved issues and ensuring timely closure.
  • Provide accurate and complete information about services to customers.
  • Stay updated on company services, and policies to deliver accurate support.
  • Use advanced English communication skills to manage interactions with international clients and customers effectively.
  • Attending meetings with the Team Lead.
  • Following company policies and procedures.
  • Any other tasks assigned by the management

Educational Requirements

  • Bachelor of Science (BSc) in Computer Science & Engineering
  • Bachelor of Business Administration (BBA)
  • Bachelor of Science (BSc) in Information Technology
  • Skills Required: Customer Relations, IT Support Service, Customer Care, Search Engine Optimization (SEO), Client Management, Digital Marketing, Graphic Design and Digital Content Creation, Strong Communication skill with foreign clients, CRM software and Microsoft Office Suite.

Experience Requirements

  • At least 1 year(s)

Additional Requirements

  • Good proficiency in English.
  • The applicants should have experience in the following business area(s): IT Enabled Service, Customer Service.
  • Smart, energetic, self-motivated, and ambitious.
  • Excellent telephonic and verbal communication.
  • Ability to work under pressure and handle complex situations.
  • Excellent MS Office package skills.
  • Proven experience in customer support or a related role.
  • Ability to handle challenging customer situations with patience and professionalism.
  • Special Preference: The candidates who are doing home office will get extra preference.

Soft Skills

  • Exceptional interpersonal and active listening skills.
  • Customer-oriented mindset with a focus on building relationships.
  • Ability to work collaboratively in a team environment.
  • Willingness to learn and adapt to dynamic customer needs and company policies.

Job Location

Anywhere in Bangladesh

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