Call Centre Executive

3 days ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

Laam ltd
is looking for
Call Centre Executive

Key Points

  • Facility to choose shifts (8 hours) according to personal preference.
  • Incentive bonus based on performance.
  • Attractive Salary.
  • Shifts (8:00 am to 5:00 pm and 2:00 pm to 10:00 pm)

Job Description / Responsibility

Job Context

We are looking for a proactive and results-driven Call Centre Executive to join our energetic team. The selected candidate will be responsible for handling customer inquiries, managing online sales operations, and converting leads into sales while maintaining excellent customer service standards.

Job Responsibilities

  • Handle inbound and outbound calls professionally
  • Manage customer communication through phone, chat, and social media
  • Respond to online leads and convert inquiries into successful sales
  • Meet and exceed daily online sales targets
  • Collaborate with Sales & Operations teams to ensure smooth order processing
  • Provide solutions to customer issues with patience and professionalism
  • Receive customer complaints, record them in the system, and ensure proper resolution
  • Collect and analyze customer feedback
  • Maintain a high standard of call quality as per organizational requirements
  • Conduct proactive customer outreach
  • Maintain a professional, courteous, and customer-first attitude
  • Take responsibility for achieving individual and team targets
  • Suggest improvements in sales and customer service processes

Special Instructions

  • Smoking is strictly prohibited within office premises.

Educational Requirements

  • Higher Secondary
  • Diploma
  • Bachelor/Honors
  • Skills Required: Call Center Operation, Call Center, call center training, Call Support, Outbound calls, Outbound and Inbound Calls

Experience Requirements

  • At most 3 year(s)
  • The applicants should have experience in the following business area(s):
  • Call Center,Food (Packaged),Beverage,E-commerce,E-commerce Startup
  • Freshers are also encouraged to apply.

Job Location

Dhaka (Mirpur)

Salary

  • Tk Monthly)

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