Assistant Manager, Telecom Payments

1 week ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

bKash Ltd.
is looking for
Assistant Manager, Telecom Payments

Job Purpose:

The incumbent will be responsible to generate adoption and growth for telecom payments services by planning and executing strategic initiatives. This includes preparing execution plans, coordinating communication activities, launching incentive campaigns, and conducting performance analysis to improve customer uptake and retention across telecom payments features.

The ideal candidate is required to be analytical, execution-oriented, and collaborative person who can translate growth opportunities into structured plans, manage multi-channel campaigns and work closely with internal teams and external partners to drive measurable impact.

Job Responsibilities:

  • Prepare quarterly and monthly plans to drive adoption and growth of telecom payment services
  • Plan and implement customer communication campaigns in collaboration with Marketing and other relevant teams to drive adoption of the services/features and retention of the customers
  • Develop business cases and conduct feasibility assessments for campaign concepts, including customer lifecycle management activities
  • Identify improvements in service features and customer journeys to increase adoption and retention
  • Launch the upgrades and campaigns with required testing in coordination with Product and Technology teams
  • Collaborate with MNO partners to co-drive growth initiatives
  • Configure in-app push notifications, incentive coupons, and offer cards for campaign execution
  • Conduct consumer research, prepare performance analysis, and present progress updates to management

Privacy Disclaimer and Consent:

By submitting your application, you consent that bKash may use, process, and retain your information for recruitment purposes, including future opportunities. bKash is committed to protecting your personal information in accordance with applicable laws and regulations.

Educational Requirements

  • Bachelor of Business Administration (BBA)
  • Skills Required: Telecommunication Products & Services, Campaign Management, Partnership Management, Process Improvement, Customer Communication, Reporting and Documentation, Consumer Research, Feasibility Assessment, Customer Lifecycle Management, Performance Management

Experience

  • Minimum 5 years of experience in consumer campaigns, digital service growth or incentive campaigns

Additional Requirements:

  • Strong analytical and problem-solving ability
  • Proficiency in MS Office and especially Advanced Excel
  • Good fiscal and brand communication knowledge
  • Ability to collaborate with internal and external stakeholders
  • Experience working with multi-channel campaign execution

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