Sales Operations Manager

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1600 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Join us and become part of a company that's empowering people to unlock their digital potential

Introduction
The Sales Operations department at Optimizely is responsible for ensuring that executive management has the visibility they need into the business, that the field is properly empowered, and that the sales and services organizations have the process/tools to operate efficiently and effectively. Cooperation and collaboration across all departments at Optimizely is key as well as a very close alignment with the executive team. We are looking for a strong hands-on leader to manage and support a small team of data miners, who will help the team turn data into insight. The Analytics Manager will focus on bringing data-driven decision-making to Optimizely and build a team of trusted advisors supporting all levels of demand generation and sales. You will be a part of the Sales Operations team and report to the Senior Director of GTM Operations.

Job Responsibilities

• Own end-to-end Sales Operations support for the North America sales organization (Enterprise, Strategy, Mid-Market, M&D).
• Act as a trusted strategic advisor to NA Sales Leadership on territory design, capacity modeling, and coverage strategy.
• Partner with Revenue Leadership on annual planning, quota setting, and headcount modeling for North America.
• Drive pipeline inspection, deal governance, and risk identification across the NA portfolio.
• Deliver actionable insights on bookings, conversion rates, win/loss trends, and productivity metrics.
• Lead territory segmentation, account assignments, and real-time coverage adjustments.
• Manage quota deployment and in-year adjustments, ensuring alignment with company targets and field capacity.
• Ensure clean operational execution of account routing, ownership, and deal attribution in Salesforce.
• Continuously improve Salesforce hygiene, reporting accuracy, and dashboarding across North America.
• Drive adoption of standardized sales processes and operational best practices.
• Support reps and managers with onboarding, reporting enablement, and performance management tools.

Knowledge And Experience

• Approximately 5+ years of experience in Sales Operations, Marketing Operations, or FP&A (preferably within the enterprise software business)
• Be able to create, maintain, and train other analysts on reports in excel, salesforce lightning reporting, and Power BI
• Strong data analytics skills
• Excellent written, analytical, and business development skills to balance strategic thinking and execution of tactical activity including the ability to crisply communicate and present at an executive level

Behavioral and Interpersonal Skills:

• Demonstrates a lead by example attitude
• Have a track record of going the extra mile, a high level of motivation, and credibility and respect from colleagues
• Critical and innovative thinker with a proactive and entrepreneurial work style and strong ability to think strategically
• Effectively communicates and partners at the executive level
• Ability to build effective working relationships and develop and use collaborative relationships to facilitate the accomplishment of work goals
• Possess strong and effective planning, execution, presentation, communications, and multi-tasking skills
• Demonstrate a strong sense of ownership in his or her work

Systems Expertise:

• Salesforce, Microsoft Excel, Power BI, SharePoint, Netsuite or other ERP systems

Education
Bachelor's degree

Competencies
Building and Supporting Teams

Prioritizing and Organizing Work

Solving Complex Problems

Supporting Coworkers

Working with Financial Information

Our new, cutting-edge office space in Dhaka is a testament to our dedication to enhancing your work experience. This state-of-the-art workspace features open workstations, a fully equipped kitchen, a nap room for relaxation, a tranquil zen garden, and an entertaining area, all designed to provide you with the ideal environment to thrive and grow.

As part of our commitment to you, here are other benefits and perks you can expect:

• Best-in-class compensation plans
• Two annual festival bonuses
• Recognition and rewards programs
• Vacations days
• Annual Work/Service Anniversary Leave
• Parental leave (both maternity and paternity)
• Health insurance
• Reproductive benefits for both parents
• Volunteering opportunities to make a difference
• Chance to work alongside our incredible global team
• Free communal transport facilities inside Dhaka to and from the office
• Free catered lunch every day

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.