Demand Management

Company Introduction

As part of the global VEON Group, we are expanding into the digital financial services market to serve a broader customer base and strengthen our role in Bangladesh's digital ecosystem. To advance this initiative, we are in the process of obtaining a Payment Service Provider (PSP) license via our newly established subsidiary called - NEO PSP Limited, a next-generation payment solutions company.

Operating as a wholly owned subsidiary of Banglalink, one of the country's leading digital operators, NEO PSP is built on the vision of enabling a cashless and connected future. The company empowers businesses to accept and process payments seamlessly through a secure, efficient, and scalable payment gateway, supporting the growth of digital commerce across Bangladesh.

Leveraging Banglalink's trusted digital ecosystem and technological expertise, NEO PSP aims to simplify financial transactions for enterprises of all sizes — from startups to large corporations. Our platform would support diverse payment methods, ensuring speed, reliability, and transparency in every transaction.

At NEO PSP, we are committed to enabling digital financial (FINTECH) inclusion and accelerating Bangladesh's journey toward a smarter digital economy. With innovation, compliance, security, and customer trust at our core, we strive to become the preferred payment solutions partner for businesses nationwide.

Job Description

• Oversee both preventive and corrective maintenance for enterprise and fintech applications, utilizing comprehensive KPI and performance dashboards to support leadership reporting.
• Actively communicate risks and delivery challenges to management to ensure prompt fulfilment of revenue-critical digital and MFS service demands.
• Convert commercial and business into scalable technical solutions that align with fintech and MFS platform standards.
• Lead technical assessments with vendors, including solution demonstrations and capacity evaluations, to determine the best approach between in-house development or third-party sourcing.
• Supervise complete project delivery processes, from vendor evaluation and technical due diligence to selecting sustainable solutions.
• Coordinate demand management through every stage of the solution lifecycle—covering design validation, architecture reviews, integration across platforms, and live deployments.
• Provide direct leadership for complex fintech and MFS projects, ensuring each initiative launches successfully and performed reliably in production environments.
• Plan, execute, and oversee CAPEX budgets for enterprise and digital applications, making sure resources are used efficiently and consistently with business objectives.
• Direct cost-optimization efforts to minimize CAPEX throughout the digital value chain while maintaining high service quality and scalability.
• Ensure strict adherence to internal procedures and audit standards, supporting all audits by maintaining accurate documentation and effective controls.

Academic Qualification

• BSc in Computer Science & Engineering or similar

Job Experience Required

• 7-8 years of experience of Telecom Application management and Demand management including vendor management within which 6-7 years in similar domain in Telecom/Fintech/MFS

Required Capabilities

• In-depth expertise in MFS and Fintech architecture.
• Extensive experience in solution architecture.
• Solid understanding of IT and Telecom BSS frameworks.
• Strong background in software project management.
• Comprehensive knowledge of the entire software development life cycle.
• Skilled at vendor relations and management.
• Proficient in OOP and SOA concepts.
• Well-versed in Oracle, MS SQL Server, Unix/Linux environments, and Microsoft SharePoint.
• Thorough familiarity with IT policies and operational procedures.
• Advanced proficiency in BSS, API integration, ESB systems, mediation processes, and campaign management platforms.
• Strong grasp of core network technologies.
• Sound understanding of CAPEX and OPEX budgeting.
• PMP and ITIL certifications are highly advantageous.