System Strengthening Officer

Description
**System Strengthening Officer

Contract type:**
Long Term, Full time – 37.5 hours per week

Location
: WaterAid Bangladesh, Utility Strengthening Project, Chattogram

Salary:
Monthly gross salary BDT 64,000/- with excellent benefits (Flexible for successful candidates with strong track record and demonstrated credentials).

Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people's potential and create a fairer future.

About WaterAid
We're a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About The Team
The project team will support CWASA to enhance safe water access in Chattogram through three core areas: expanding inclusive water services, enhancing utility performance and strengthening the enabling environment. Key interventions include extending piped water networks, improving water quality monitoring, reducing system losses and introducing innovations like digital metering and mobile apps. The team also facilitates policy advocacy and knowledge sharing to replicate best practices and influence sector strategies.

The team will be a blend of technical, administrative and community engagement roles, design to deliver high-impact results while maintaining alignment with WaterAid's organizational standards and strategic priorities.

About The Role
The System Strengthening Officer will support the implementation of interventions aimed at enhancing WASH systems at CWASA, communities, Chattogram City Corporation and Chattogram Development Authority. . This role involves working collaboratively with government agencies, autonomous bodies, civil society, and private sector partners to strengthen institutional capacity, improve service delivery, and promote coordination and accountability. The incumbent will assist CWASA's institutional development efforts, focusing on customer service, operational efficiency, and innovation. The position requires a proactive team player with technical knowledge, stakeholder engagement skills, and the ability to translate system strengthening concepts into practical actions.

In This Role, You Will

• Assist in assessing and analysing WASH systems, focusing on governance, financing, service delivery, and identifying challenges and opportunities for sustainability and scalability. Support stakeholder mapping at national and local levels.
• Support capacity-building initiatives for government, civil society, private sector, and autonomous bodies. Organize workshops, training, and peer learning events, and help integrate system-strengthening approaches into partner institutions' plans.
• Contribute to implementing WASH project strategies, operationalizing national policies and standards, and exploring innovative financing models for sustainable WASH services.
• Lead stakeholder relationship development and maintenance, addressing bottlenecks when needed. Participate in coordination platforms and represent WaterAid in relevant forums, ensuring regular communication with stakeholders for alignment and accountability.
• Provide technical input on WASH governance, service delivery, and accountability. Assist in preparing reports, policy briefs, and presentations, while ensuring compliance with donor requirements and contributing to project reviews.

The responsibilities outlined above may be subject to periodic review and revision in consultation with the line manager.
Requirements
To be successful, you will need:
Education:
Bachelor's degree in Environmental Engineering, Development Studies, Public Health, Social Science or a related field. Master's degree is an added advantage.

Experience:
At lease 3 years of relevant experience in WASH system strengthening, capacity building, or related areas.

Skill, Knowledge And Competencies

• Experience working with government institutions, NGOs, or development partners.
• Basic understanding of WASH sector policies and institutional frameworks.
• Strong communication and facilitation skills.
• Experience in organizing training and capacity-building activities.
• Analytical mindset with problem-solving abilities.
• Good report writing and presentation skills.
• Familiarity with the local language or dialect of Chattogram would be considered an asset.

Job Description
View the full job description here

Closing date:
Applications close
05:00 PM BD time on November 16, 2025
. Interviews may be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found

How to apply:
Click Apply to upload your CV and cover letter

Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid's Safer Recruitment policy.

Benefits
Our benefits

• Festival bonus
• Provident fund
• Gratuity
• Life insurance for self, health insurance for self, spouse and children
• Cell phone allowances etc. are applicable as per policy provision.

Our Global Commitment
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we'll change the world through water.

Join us and be part of the change