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Support Engineer

2 hours ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

Enterprise technology solutions company
is looking for
Support Engineer - HRIS (Technical & Functional)

Job Description / Responsibility

We are looking for a Support Engineer with strong technical capability and HRIS understanding. The ideal candidate must have hands-on experience with SQL, debugging, system logic, and HR workflows. You will support HR teams by resolving HRIS issues, analyzing system behavior, and ensuring smooth day-to-day operations.

Key Responsibilities

Issue Diagnosis & Resolution

  • Troubleshoot HRIS issues related to attendance, leave policies, payroll formulas, workflows, and user access.
  • Use SQL queries and logs to identify root causes behind system behavior.
  • Provide timely and accurate solutions to minimize downtime.

Customer Support & Communication

  • Work closely with HR, payroll, and admin teams to understand issues and provide updates.
  • Ensure SLA compliance and deliver excellent customer service.
  • Document cases, solutions, and investigative steps.

Technical Investigation & Debugging

  • Analyze application logs, API responses, and system error messages.
  • Validate workflows, automation rules, and data accuracy.
  • Assist in testing patches, fixes, and enhancements.

System Configuration Support

  • Support minor configuration updates such as rule changes, workflow adjustments, and permission corrections.
  • Test configurations and ensure correct system behavior.

Collaboration With Development & Product Teams

  • Escalate deep technical issues and follow through until closure.
  • Provide insights for product enhancement and system improvements.
  • Participate in testing cycles before releases.

Educational Requirements

  • Bachelor in Engineering (BEngg) in Computer Science

Experience Requirements

  • At least 4 year(s)
  • The applicants should have experience in the following business area(s): IT Enabled Service,Group of Companies

Required Skills & Experience

  • Technical Skills (Mandatory)
  • Strong SQL skills (queries, joins, debugging, data validation).
  • Experience analyzing logs and identifying root causes.
  • Familiarity with APIs, JSON/XML, and integration concepts.
  • Ability to understand system logic, workflows, and calculation rules.
  • Experience supporting HRIS or enterprise software is essential.
  • Exposure to development languages (Java, .NET, PHP, JavaScript) is an advantage.
  • Knowledge of databases (MS SQL, MySQL, PostgreSQL).

HR Domain Knowledge

  • Understanding of leave, attendance, payroll components, overtime, shifts, rosters, appraisal cycles, and employee lifecycle.
  • Ability to interpret HR policies and convert them into structured system logic.

Soft Skills

  • Strong communication and troubleshooting ability.
  • Customer-focused mindset with the ability to handle multiple tickets.
  • Proactive, analytical, and solution-oriented approach.

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Job Location

Anywhere in Bangladesh