Quality Assurance Operator

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About The Role
We are looking for a
Quality Assurance Operator
to join our Operations team. This individual will be responsible for ensuring the accuracy and reliability of key processes and data, supporting our mission to improve the efficiency and effectiveness of healthcare providers.

This is a high-impact role requiring extreme attention to detail, a focus on quality, and the ability to work across different functions to maintain the highest standards. The role requires a commitment to excellence, the ability to handle ambiguity, and a passion for continuous improvement.

Key Responsibilities

• Quality Assurance and Documentation: Conduct quality assurance checks on operational processes, ensuring that all details are correct and there are zero errors.
• Process Adherence: Follow detailed processes meticulously and ensure documentation is comprehensive and up-to-date.
• Data Analysis: Analyze large datasets and perform quality checks using SQL and other tools to identify discrepancies, optimize processes, and support business decisions.
• Instruction Creation: Write detailed instructions and process documents, ranging from simple to complex, to guide internal teams effectively.
• Communication: Communicate clearly and effectively in both written and verbal formats, ensuring that complex topics are explained in an easily understandable manner.
• Cross-Team Collaboration: Work closely with different teams, such as Product, Engineering, Sales, and Account Management, to uphold quality standards and solve emerging issues.

What You'll Bring

• Extreme Attention to Detail: Ability to spot discrepancies and ensure accuracy in all aspects of the role.
• SQL Proficiency: Experience with SQL for data querying and analysis, including working with large datasets to maintain data integrity.
• Strong Documentation Skills: Ability to create, maintain, and follow detailed process documentation.
• Communication Skills: Excellent written and verbal communication skills, capable of explaining complex topics clearly.
• Ownership and Accountability: A mindset of taking full ownership of responsibilities and a commitment to high-quality output.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage ambiguity effectively.

Details

• Work Shift: Night (On-site)
• Weekdays: Monday to Friday

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in
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,
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or
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. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.