Tele Sales

5 days ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

Accessories Park
is looking for
Tele Sales & Customer Support Executive

Job Description / Responsibility

About Accessories Park

Accessories Park is a growing brand specializing in trendy and high-quality fashion accessories. We pride ourselves on delivering an excellent shopping experience — both online and offline — with fast support, engaging social media presence, and customer satisfaction at our core.

Job Summary

We are looking for a proactive, creative, and customer-focused individual to join our team as a Tele Sales & Customer Support Executive. You will be the voice of Accessories Park on our digital platforms — keeping our community safe, engaged, and informed while ensuring every customer gets prompt and friendly support.

Key Responsibilities

  • Handle inbound & outbound customer calls for sales and support.
  • Assist customers with product details, pricing, offers, and order placement.
  • Generate sales by converting leads and inquiries into confirmed orders.
  • Report trending issues and customer feedback to the marketing team.
  • Upsell and cross-sell products through leads when applicable.
  • Achieve daily/weekly/monthly sales targets and customer satisfaction goals.
  • Maintain proper customer records and update CRM system.
  • Assist in creating a friendly, interactive community space.
  • Handle customer inquiries via WhatsApp, email, and phone.
  • Handle inbound & outbound customer calls for sales and support.
  • Guide customers through product selection, ordering, and after-sales processes.
  • Solve issues related to delivery, product quality, and returns.
  • Provide after-sales support to ensure customer satisfaction
  • Maintain accurate records of customer queries and resolutions.
  • Update order status and follow up regularly
  • Follow up to ensure customer satisfaction.
  • Co-operate with different sales campaign.

Educational Requirements

  • Higher Secondary
  • Bachelor/Honors
  • Skills Required: Sales & Marketing, Customer Support, lead generation, Communication, Time Management, Telesales , Upsell, Flexibility and Adaptability, Well Behaved

Experience Requirements

  • 1 to 3 year(s)
  • The applicants should have experience in the following business area(s):
  • Call Center,E-commerce,E-commerce Startup

Additional Requirements

  • Experienced in tele sales and customer support will be preferred.
  • Strong verbal communication skills.
  • Strong written communication in Bangla & English.
  • Convincing ability and customer handling skill.
  • Fast typing and basic CRM knowledge.
  • Familiarity with Shopify, Facebook Shop, Instagram Shop, and online order management.
  • Ability to multitask and stay calm under pressure.
  • Friendly, patient, and problem-solving mindset.

Job Location

Dhaka (Uttara Sector 4)

Salary

  • Tk Monthly)

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