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Senior Executive
3 hours ago
Responsibilities:
- Lead and manage a team of 10-15 Executives, ensuring effective team dynamics and productivity.
- Oversee daily operations and provide guidance to team members to achieve organizational goals.
- Monitor and evaluate team performance, providing constructive feedback and support for continuous improvement.
- Ensure the smooth execution of student and client support processes, maintaining high service standards.
- Prepare and present detailed reports on team performance and operational metrics to senior management.
- Assist in the training and onboarding of new Executives, fostering a culture of learning and development.
- Implement company policies and workflows through effective team management and communication.
- Support the team in managing online platforms such as WhatsApp, Facebook, CRM, and Google Sheets.
Additional Responsibilities:
- Provide strategic input to enhance the quality of work and operational efficiency.
- Facilitate a professional and supportive work environment within the Ed-Tech sector.
- Preferred degrees are Diploma in Engineering.
- Preferred Industry Type are Education, Training.
- At least 1 years of experience is needed.
- Proven experience in managing teams within training institutes or IT-enabled services.
- Strong leadership skills with the ability to motivate and guide team members effectively.
- Excellent communication and interpersonal skills to interact with diverse stakeholders.
- Proficiency in using online platforms and tools for team management and operations.
- Ability to prepare comprehensive reports and present findings to senior management.
Job Highlights
Lead a team of 10-15 Executives, oversee operations, ensure high service standards, and support team management on online platforms.
Skills & Area of Expertise
Other benefits:
- Attractive salary based on experience, skills, and performance
- Regular performance reviews and salary increments
- Long-term career growth and leadership advancement opportunities
- Complete Work From Home facility
- Professional and supportive Ed-Tech work environment
