Service Engineer

5 days ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

Runner Group
is looking for
Service Engineer - 2 Wheeler

Job Description / Responsibility

  • Manage customer inquiries, complaints, and feedback within the assigned territory in a timely and professional manner.
  • Ensure effective and satisfactory resolution of customer issues through coordination with dealers, workshops, and internal stakeholders.
  • Maintain a consistently high level of customer satisfaction and bike service experience.
  • Coordinate closely with Sales, Operations, Spare Parts, and Technical teams to resolve service-related matters promptly.
  • Monitor and evaluate service performance of authorized dealers and service centers to ensure compliance with company standards and SOPs.
  • Ensure timely availability and delivery of warranty spare parts to customers.
  • Oversee warranty claim submission, verification, and settlement to ensure accuracy and on-time processing.
  • Prepare and submit regular reports on customer complaints, service performance, warranty claims, and key service KPIs.
  • Ensure service operations within the territory contribute positively to business profitability.

Educational Requirements

  • Diploma
  • Bachelor/Honors
  • Skills Required: Mechanical Engineering, Automobile Engineer, Electric Bike, Motorbike industry, Bike Servicing, Automotive workshop

Experience Requirements

  • 1 to 3 year(s)
  • The applicants should have experience in the following business area(s):
  • Manufacturing (Light Engineering and Heavy Industry),University,Tannery/Footwear,Real Estate,Group of Companies,Automobile,Motor Vehicle body manufacturer,Motor Workshop,Fuel/Petroleum

Job Location

Anywhere in Bangladesh, Moulvibazar, Pabna

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