Deputy Manager, Research and Operations, Otithi

Location:
Head Office Last Date of Application: October 18, 2026 BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential. Working at BRAC is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world; we are building it. Join us to find the way. BRAC Otithi is committed to transforming tourism in Bangladesh by connecting urban travelers with rural communities, showcasing the country's hidden cultural and natural heritage, and promoting sustainable tourism that creates lasting social and economic impact. Drive high-quality field operations through effective team coordination and stakeholder engagement. We are looking for a dynamic professional for the role of Deputy Manager, Research & Field Operations to ensure consistent and high-quality execution across destinations, B2B trips, festivals, day trips and other tourism experiences, while strengthening guest experience, community engagement and operational efficiency. The role will also contribute to research, destination development and product improvement.

Key responsibilities
• Manage field operations across Otithi destinations by planning and coordinating B2B trips, festivals, day trips, and other experiences while ensuring appropriate resources, schedules, and operational readiness.
• Ensure smooth and consistent trip execution by coordinating with Area Managers, Assistant Area Managers, guides, community partners, vendors, and other field stakeholders, resolving operational issues on time, and monitoring customer feedback, service standards, field performance, and operational risks.
• Strengthen field capacity and operational readiness by supporting the onboarding, training, and development of Area Managers, Assistant Area Managers, guides, and other relevant field resources.
• Manage community and destination-level partnerships by engaging and communicating with local stakeholders and coordinating community welfare, development, and impact initiatives across Otithi destinations.
• Coordinate operational and financial planning for trips and destinations by supporting costing and COGS planning, monitoring field-level expenses and settlements, and analysing cost variances to improve efficiency and product margins.
• Customise and improve Otithi products and itineraries by incorporating client requirements, destination capacity, operational feasibility, guest feedback, and field learning into pricing and experience design.
• Support new destination and product development by conducting field assessments, destination research, and community consultations, analysing market and guest insights, contributing to feasibility assessments, itinerary development, pricing, and pilot experiences, and identifying and testing new experience formats.
• Ensure responsible and ethical tourism practices by integrating safeguarding, cultural sensitivity, informed participation, privacy, community dignity, responsible use of cultural knowledge, and environmental responsibility into field operations. Safeguarding

Responsibilities:
• Ensure the safety of Programme Participants, people who come into contact with the organisation, and team members from any harm, abuse, neglect, harassment, and exploitation, including sexual exploitation and abuse (SEA) to achieve the programme goals of safeguarding implementation. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
• Practice, promote, and endorse the issues of safeguarding policy among team members, and ensure the implementation of safeguarding standards in every course of action
• Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so. Additional Job

Requirements:
• Undertake frequent field travel to support destination operations, with increased or back-to-back travel during peak seasons, major B2B operations and festivals.
• Provide on-ground operational support during major B2B operations, festivals and peak periods to ensure effective coordination, timely issue resolution and smooth execution of field activities. Educational

Requirements:
Bachelor’s degree, preferably in Business Administration with a concentration in Marketing, Management, Operations, or a related discipline from a reputed institution. Experience

Requirements:
Minimum 3 years of relevant experience, preferably in field operations, event management, large-scale project or programme coordination, customer experience management, or related functions.

Benefits:
Festival Bonus, Contributory Provident Fund, Gratuity, Health and Life Insurance, Maternity/ Paternity Leave, Wellness Centre Facility, Day Care Facility, and others as per policy.

How to Apply
If you believe that you have what it takes to excel in this role, please apply through LinkedIn by October 18, 2026. If you have any queries about this position, please write directly to the job poster. BRAC believes that everyone we work with, including our staff, programme participants, partners, and the communities we serve, has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation, including sexual exploitation and abuse. We uphold human dignity and inclusion for all, regardless of age, race, religion, gender, disability, ethnic origin, or socio-economic background. We are an equal opportunity employer. We especially encourage those who have shown resilience who have faced personal struggles, bounced back, and continued to move forward to apply. This position is open for Bangladeshi nationals only. Selected candidates will have to go through a rigorous reference and background checking process which may include police verification. BRAC does not charge any fees at any stage of the recruitment process.