Technical Support Engineer

1 day ago

Dhaka, Dhaka Division, বাংলাদেশ Thrive IT Solutions দূরবর্তী পূর্ণকালীন

ইমেল বা Google সহ বিনামূল্যে

এই কাজ সংরক্ষণ করুন এবং আপনার অনুসন্ধান সংগঠিত রাখুন

চাকরি বাঁচাতে একটি বিনামূল্যের অ্যাকাউন্ট তৈরি করুন, সতর্কতা তৈরি করুন এবং আপনার ড্যাশবোর্ড থেকে এই তালিকায় ফিরে যান।

চাকরি বাঁচান সংরক্ষণ করুন এবং সতর্কতা তৈরি করুন

ইমেল বা Google সহ বিনামূল্যে

চালিয়ে গেলে আপনি নিম্নলিখিতগুলিতে সম্মত হচ্ছেন: শর্তাবলী & গোপনীয়তা নীতি.

Company Description Thrive IT Solutions helps businesses build, manage, and support the technology behind their operations, serving both local organizations in Bangladesh and international clients through remote delivery models. The company delivers custom business software, web and mobile applications, ERP/CRM workflows, and integrated websites and e-commerce platforms to streamline work and improve user experiences. Thrive IT Solutions also provides managed IT services, including helpdesk support, infrastructure and network administration, and remote support for distributed teams. In addition, the team manages cloud, workplace, and security solutions such as Microsoft 365, Azure, access controls, endpoint protection, and backup and recovery planning. The organization focuses on practical technology solutions tailored to each client’s environment, systems, and specific challenges. Role Description The Technical Support Engineer is a full-time, remote role responsible for providing responsive technical assistance to clients across software, infrastructure, and cloud environments. Day-to-day tasks include diagnosing and resolving hardware, software, network, and application issues via ticketing systems, email, chat, and video calls. The role involves guiding users through step-by-step solutions, documenting incidents and resolutions, and escalating complex issues to senior engineers when needed. The Technical Support Engineer will contribute to knowledge base articles, support onboarding activities for new users and systems, and assist with routine maintenance tasks such as updates, configuration changes, and basic monitoring. This position requires consistent, professional communication with customers and internal teams to ensure stable operations and a positive support experience. Qualifications
• Ability to deliver effective Technical Support and Customer Support, including remote assistance across diverse environments.
• Strong Troubleshooting and Analytical Skills to identify root causes and implement practical, timely solutions.
• Demonstrated Customer Service skills, with clear communication, patience, and a focus on user satisfaction.
• Familiarity with Windows and/or Linux operating systems, basic networking concepts, and common business applications.
• Experience with ticketing or helpdesk systems, incident documentation, and knowledge base contributions.
• Ability to work independently in a remote setting, manage priorities, and collaborate with distributed technical teams.
• Relevant technical certification or coursework (e.g., CompTIA A+, Network+, Microsoft or similar) is an advantage.
• Prior experience in IT support, service desk, or a similar client-facing technical role is preferred.

Technical Support Engineer

এই কাজ সংরক্ষণ করুন এবং আপনার অনুসন্ধান সংগঠিত রাখুন

Dhaka-তে অনুরূপ চাকরি

প্রধান শহর

আমেরিকাস

ইউরোপ

এশিয়া / ওসানিয়া

আফ্রিকা

Technical Support Engineer

এই কাজ সংরক্ষণ করুন এবং আপনার অনুসন্ধান সংগঠিত রাখুন

Dhaka-তে অনুরূপ চাকরি

প্রধান শহর