Officer/Sr. Officer, Operations
এই কাজ সংরক্ষণ করুন এবং আপনার অনুসন্ধান সংগঠিত রাখুন
চাকরি বাঁচাতে একটি বিনামূল্যের অ্যাকাউন্ট তৈরি করুন, সতর্কতা তৈরি করুন এবং আপনার ড্যাশবোর্ড থেকে এই তালিকায় ফিরে যান।
চালিয়ে গেলে আপনি নিম্নলিখিতগুলিতে সম্মত হচ্ছেন: শর্তাবলী & গোপনীয়তা নীতি.
Location:
Dhaka
Job Type
Full-Time Workplace Type: Full-time Job ID: IJOB202680651
• Social Media & Live Chat Query Management
• Lead and oversee real-time query management across all social media channels (Facebook, Instagram, WhatsApp, LinkedIn, etc.) and website live chat.
• Ensure accurate, timely, and brand-consistent responses to all customer inquiries, comments, and direct messages.
• Manage customer queries for Transcom Electronics (TEL) branded shops across partner portals and e-marketplaces.
• Roster & Shifts Management (7 Days Support)
• Plan, schedule, and manage team rosters to ensure continuous coverage from 9:00 AM to 9:00 PM, 7 days a week.
• Monitor agent availability, adherence to shift timing, and real-time workload balancing to prevent dropped inquiries or delayed response times.
• Team Leadership, Target Distribution & Performance
• Lead, mentor, and supervise the telecalling and social media support agents.
• Cascade and distribute daily, weekly, and monthly sales targets among teams
• Brief team on active promotional campaigns, product launches, consumer offers.
• Web Order Verification & Order Routing
• Perform timely verification for website orders
• Track order fulfillment progress to ensure prompt processing and minimal dispatch delays.
• Cross-Functional Coordination & SLA Maintenance
• Liaise with internal stakeholder departments including Category, Logistics/Delivery, Web Operations, Finance (EMI/Payment Gateways/COD), to resolve order or customer query dependencies.
• Daily collection/ payment tracking and settlement with Finance
• Ensure strict adherence to Service Level Agreements (SLAs) across query turnaround times, order confirmations, and issue resolutions.
• Quality Control (QC) & Training
• Conduct regular Quality Control (QC) audits comparing customer queries against agent answers and call recordings. Requirements
•
Experience:
2-3 years
•
Education:
bachelor of arts
•
Skills:
call center operations, customer service management, contact center management, call center management, customer service, customer service skills, sales support tools, customer service training, call center technology, customer inquiries handling Last Date of Application: 05 December 2026
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