Specialist – Client Experience

Step into the Fast-Paced World of Knowledge Process Outsourcing (KPO) with Intellexis Are you passionate about building strong relationships and driving exceptional Client Experiences? At Intellexis, we’re looking for dynamic individuals to join our Client Experience team, where your people management skills will be the cornerstone of our success. If you thrive on collaboration, fostering positive connections, and helping clients achieve their goals, we invite you to grow with us.

Key Responsibilities
• Performance Ownership & Leadership Readiness: Consistently meet or exceed defined KPIs while demonstrating initiative, accountability, sound judgment, and leadership traits.
• Client & Vendor Relationship Management: Build and maintain strong relationships with clients and vendors while serving as a key point of contact. Must build and maintain strong relationships with clients and vendors, resolve conflicts effectively, and use negotiation and persuasion skills to gain buy-in, present proposals, and drive client volume and revenue growth.
• Operational Analysis & Client Management: Review and manage field results across client portals while ensuring deadlines and documentation standards are met. Analyze existing data and industry trends to identify opportunities, improve performance, and drive business potential.
• Quality Assurance & Issue Resolution: Identify documentation, scope, pricing, or quality issues before submission and coordinate corrections to reduce rework, follow-ups, and client escalations.
• Vendor Performance Management: Monitor vendor performance, provide clear feedback on deficiencies, follow up on corrective actions, and help maintain consistent service quality.
• Project Coordination: Coordinate scheduling, materials, field updates, approvals, and completion requirements for more complex property preservation assignments.

What We Offer
At Intellexis, we believe in fostering a dynamic and inclusive work environment where every team member can thrive. Here's what you can expect when you join our team:
• Global Expertise: Gain invaluable experience working with international clientele, enhancing your global perspective and expertise. Collaborate with diverse teams across the globe, broadening your professional horizon and understanding of different cultures and business practices.
• Professional Development: We support your growth with opportunities for training, certifications, and career advancement.
• Collaborative Culture: Join a team of talented professionals who are passionate about what they do and committed to working together to achieve our goals.
• Competitive Compensation:

We offer
a compensation package that reflects your skills, experience, and the value you bring to our company.
• Inclusive Environment: We are dedicated to creating a diverse and inclusive workplace where everyone feels valued and respected. Qualifications
• Excellent in English verbal communication and active listening skills.
• Ability to work both independently and collaboratively as a team player.
• Proficient in rapport-building, needs evaluation, persuasion, negotiation, and deal closing.
• Developed robust analytical skills through academic projects, internships, and hands-on training, laying a solid foundation for innovative problem-solving.
• High English typing speed and accuracy.
• Proficient in computer literacy and common software applications.
• Ability to work effectively under pressure and meet tight deadlines.
• Strong cross-cultural awareness and ability to navigate diverse environments.
• Customer-centric mindset with a strong focus on problem-solving. Educational Requirements
• Bachelor’s/ Master’s degree from a reputed university with a minimum CGPA of 3.00 or above
• Combined CGPA of 9.00 or above in SSC/O-Level & HSC/A-Level Experience Requirements
• Minimum 1–2 years of experience in the BPO/KPO/ITES or U.
S. Property Preservation & Construction industries. Work Schedule
• Working Days: Monday to Friday
• Weekend: Saturday & Sunday
• Office Hours: 6:00 PM to 3:00 AM/8:00 PM to 5:00 AM (We provide door to door drop off) This is an Evening Shift job. Please proceed with applying only if the

working hours
suit you. Job Location On-Site Gulshan -1 Benefits
• Two festival bonuses
• Leave encashment
• Quarterly performance incentives
• Gratuity program
• Yearly Performance Review
• Long Term Service Reward Program
• Maternity and paternity leaves
• Training And Development Transportation
• Parking facility (subject to availability)
• Drop Off Service Other Benefits
• Exceptional work culture and environment
• Facilities for indoor sports & entertainment system Salary Range
• BDT 50,000/
- to 60,000/
- monthly