Manager – Customer Service
এই কাজ সংরক্ষণ করুন এবং আপনার অনুসন্ধান সংগঠিত রাখুন
চাকরি বাঁচাতে একটি বিনামূল্যের অ্যাকাউন্ট তৈরি করুন, সতর্কতা তৈরি করুন এবং আপনার ড্যাশবোর্ড থেকে এই তালিকায় ফিরে যান।
চালিয়ে গেলে আপনি নিম্নলিখিতগুলিতে সম্মত হচ্ছেন: শর্তাবলী & গোপনীয়তা নীতি.
• Position: Manager – Customer Service
• Company: Arogga Limited
• Industry: E-Commerce / Healthcare
•
Experience:
10–12 Years
• Relevant
Experience:
Minimum 5 years in E-Commerce and/or Healthcare
•
Salary:
BDT 60,000–80,000 per month
Key Responsibilities
• Lead and manage the customer service team to ensure excellent customer experiences across all communication channels.
• Develop and implement customer service strategies, policies, and standard operating procedures (SOPs).
• Monitor customer inquiries, complaints, feedback, and escalations to ensure timely and effective resolution.
• Establish and track key performance indicators (KPIs), including response time, resolution rate, customer satisfaction (CSAT), and service quality.
• Analyze customer feedback and service data to identify recurring issues and implement corrective actions.
• Collaborate with Operations, Sales, Logistics, Pharmacy, and other relevant departments to resolve customer concerns.
• Manage team performance, recruitment, training, coaching, and employee development.
• Optimize customer support processes to improve operational efficiency and customer retention.
• Ensure professional communication and compliance with company policies and applicable healthcare service standards.
• Prepare regular performance reports and present actionable recommendations to management. Educational Qualifications
• Bachelor's degree in Business Administration, Management, Marketing, or a relevant discipline.
• Master's degree will be an added advantage. Requirements
• 10–12 years of professional experience, including at least 5 years in a relevant E-Commerce and/or Healthcare environment.
• Proven experience in customer service management and team leadership.
• Strong knowledge of customer relationship management (CRM) systems, customer support tools, and service quality monitoring.
• Excellent communication, problem-solving, analytical, and decision-making skills.
• Ability to handle escalations, manage multiple priorities, and work in a fast-paced environment.
• Strong leadership skills with a customer-centric mindset.
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