Customer Experience Associate
এই কাজ সংরক্ষণ করুন এবং আপনার অনুসন্ধান সংগঠিত রাখুন
চাকরি বাঁচাতে একটি বিনামূল্যের অ্যাকাউন্ট তৈরি করুন, সতর্কতা তৈরি করুন এবং আপনার ড্যাশবোর্ড থেকে এই তালিকায় ফিরে যান।
চালিয়ে গেলে আপনি নিম্নলিখিতগুলিতে সম্মত হচ্ছেন: শর্তাবলী & গোপনীয়তা নীতি.
Location:
Dhaka (Gulshan)
Job Type
Full-Time Workplace Type: Full-time Job ID: IJOB202677165 Company Overview PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services. Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognized by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list. Position Overview The Customer Experience Associate is responsible for contacting customers, verifying customer and loan information, explaining loan terms and repayment obligations, and collecting feedback on their overall service experience. The role also involves identifying and reporting potential fraud indicators, maintaining accurate call records, and ensuring appropriate follow-up and escalation to support effective credit review operations and a positive customer experience.
Key Responsibilities
• Contact customers professionally, introduce PalmPay, and explain the purpose of the welcome call.
• Verify customer identity, application details, and relevant loan information for accuracy and consistency.
• Explain loan amounts, repayment schedules, due dates, applicable charges, and other relevant loan terms.
• Collect customer feedback on their overall service experience and address basic queries within the scope of the role.
• Identify suspicious information, potential fraud indicators, or inconsistencies and report them to the Anti-Fraud Team.
• Accurately document call outcomes, verification results, customer feedback, and relevant remarks in the designated system.
• Follow up with unreachable customers and unresolved issues, ensuring timely communication and proper escalation to the relevant teams. Requirements
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Experience:
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Education:
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Skills:
call center operations, customer service skills, customer experience, customer service, fraud prevention, financial services Last Date of Application: 19 November 2026
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